Lead Medical Assistant Radiation Oncology

About the role

The Lead Medical Assistant provides clinical support to the Director, Physicians, Nurse Practitioners, and other clinical staff members within the Radiation Oncology Department. They serve as the liaison between the medical assistant staff and the nursing manager.

Responsibilities

• Provides quality patient care by considering the age specific, development and cultural needs through competent clinical practice.
• Demonstrates unit/area competencies.
• Maintains knowledge and ability to perform all duties of the medical assistant job role.
• Promotes a positive work environment by demonstrating teamwork.
• Supervises and assists with the training of all Medical Assistants.
• Reports weekly to Nurse Manager regarding work volume, issues with systems, and any staff concerns.
• Aids in the creation of training manuals and job aids that will improve the efficiency and effectiveness of the team.
• Aids in quality assurance and performance improvement activities.
• Prep patients for any/all procedures performed in the office and chaperone as needed.
• Conducts training sessions with the clinical team for all new processes.
• Maintains good rapport and cooperative relationships.
• Approaches conflict in a constructive manner.
• Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to St. Joseph Mercy Health.
• Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of SJMH.
• Affords consideration for job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Qualifications

• High school diploma required.
• Minimum of two years of experience in medical office, with at least one year performing as a medical assistant.
• Previous billing /authorization experience preferred.
• EPIC experience preferred.
• CPR Required.