Lead Medical Assistant - AHN Cancer Institute - Forbes Hospital - Full Time

About the role

As a member of the health care team, the Medical Assistant Lead provides clinical oversight and guidance at large multi-site practices. They oversee the training and onboarding process for newly hired medical assistants, serve as a clinical resource, and assist in coordinating patient care.

Responsibilities

• Oversee the training and onboarding process for newly hired medical assistants, as well as students and interns.
• Provide continuous training to the department medical assistants on new work flows and clinical office policies and/or procedures.
• Serve as a champion by promoting patient satisfaction, MA development, and positive employee relations.
• Communicate and educate staff on new work flows as they pertain to their role.
• Accurately document all pertinent details in the EHR according to established standards and work flows including all pertinent patient interactions at the time of the encounter in the correct EHR note type.
• Reviews, updates, and reconciles medication list in the EHR.
• Reviews problem list and social history with patient and updates record.
• Follows Meaningful Use standards and assists with population health management.
• Prepares and rooms patients within the clinical practice setting according to standardized work flows.
• Accurately obtains patient vital signs.
• Accurately documents patient information, patient history, and medication reconciliation.
• Prepares exam room for patient visit.
• Demonstrates advanced proficiency in teaching pre-visit planning, meaningful use standards, appropriate documentation and workflows.
• Assists in the coordination of patient care under supervision of the assigned health care provider.
• Assists providers with examination and procedures.
• Assists with patient prescription needs based on established protocols.
• Provides guidance and oversight to Medical Assistants regarding these essential functions.
• In collaboration with the clinical team members, provides follow up with patients at designated intervals via patient preferred method (telephone, electronic, written) in accordance with prescribed provider instructions.
• Notifies patients of the test results under the direction of provider in a timely manner.
• Mentors staff who need additional support to promote positive patient interactions and satisfaction.
• Oversees and ensures adequate inventory of medical supplies.
• Ensures all patient treatment areas are at all times stocked with the appropriate supplies using established inventory standards.

Qualifications

• Minimum High School / GED or Completion of a Medical Assistant Program
• Certified Medical Assistant
• 3 years of experience as a Medical Assistant
• Electronic Health Record experience
• CPR – American Heart Association
• Act 34 Criminal Background Clearance Certificate
• Act 33 Child Abuse Clearance Certificate
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate