Medical Assistant, Lead
About the role
The Lead Medical Assistant (Lead MA) in the Minimally Invasive Gynecological Surgery Division provides advanced clinical and administrative support while serving as a leader and resource for medical assistant staff.
Responsibilities
Participate in the implementation of Department and EVMS Medical Group policies and procedures.
Promote the philosophy, goals, and objectives of EVMS and the Department of OB/GYN.
Collaborate with department leadership to maintain efficient clinic workflows.
Serve as a designated Electronic Health Record (EHR) Super User for providers and staff.
Oversee completion and processing of clinic documentation.
Provide daily end-of-shift reports to department management.
Perform regular audits, included but not limited to chart audits and procedure audits.
Train and onboard new clinic staff on triage, workflows, tasks, and documentation.
Monitor clinic operations and address workflow needs proactively.
Attend clinic staff meetings, department meetings, and provider meetings as requested.
Participate in quality improvement initiatives and educational activities.
Clinical Patient Care and Procedural Support
Provide individualized patient care and education tailored to patient needs.
Open and prepare charts for clinic visits.
Improve patient understanding of treatment options and care plans.
Take medical histories and record vital signs.
Accurately obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities.
Prepare patients for examinations and procedures.
Assist physicians with examinations and diagnostic procedures.
Assist with scheduling diagnostic tests, procedures, and ultrasounds.
Perform phone triage under the supervision of a RN.
Provide pre-operative education under the supervision of an RN or physician.
Collaborate with billing for authorizations of medications, contraceptive devices, and surgeries.
Operational Support & Organizational Responsibilities
Receive and complete assigned tasks from providers.
Ensure efficient workflow and adherence to departmental standards.
Support back-office administrative functions as required.
Participate in staff meetings, educational lectures, and quality improvement initiatives.
Perform other duties as assigned based on departmental needs.
Minimum Qualifications And Skills
Completion of a Medical Assistant program and certification; RMA or CMA required.
Completion of BLS or other approved CPR courses required with recertification every 2 years.
Ability to balance multiple priorities and tasks required.
Ability to make professional decisions under the supervision of the physicians and licensed nurses required.
Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff required.
Excellent verbal and written communication skills required.
Ability to read and comprehend all information required for this position required.
Ability to calculate figures and amounts required for medication administration required.
Preferred Qualifications
At least two (2) years of clinical experience in a fast-paced ambulatory setting is preferred.
Women’s health experience preferred.
Prior leadership experience preferred.