Lead Maximo Support Analyst

Job Duties and Responsibilities

• Maintain end-to-end understanding of functional aspects of application and associated business processes.
• Working knowledge of networking environments, operating systems, relational databases, application environments, key vendor environments
• Lead internal Maximo projects to completion
• Monitor incoming service requests and incidents for assigned application(s)
• Investigate and diagnose service requests or incidents according to their priority/rank and identify the resolution and/or issue.
• Work directly with users to identify and resolve issues adversely impacting business processes.
• Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
• Identify alternative solutions to address issues raised throughout service request or incident lifecycle.
• Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
• Complete high-level designs and associated estimates to meet defined requirements.
• Monitor application backlog (service requests, incidents) and keep open items updated with current efforts.
• Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy.
• Develop documentation and provide training to users as appropriate.
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications.
• Provide input to IT Project Management Office to support clear and concise requirements definitions.
• Absorb major incidents for assigned applications; identify the root cause and short- or long-term solutions.
• Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management.
• Develops customer relationships by making efforts to listen to and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

Minimum Essential Qualifications

• Bachelor’s degree in computer science, MIS, and/or equivalent work experience in a related field
• Experience in supporting Maximo implementations
• Proficient in Maximo Integration Framework (MIF) architecture and design.
• Experience developing custom applications and enhanced configuration of the Maximo application including Start Center configuration.
• Experience in developing BIRT Reports and Ad hoc Reports within Maximo.
• Experience with databases, Including stored procedures, triggers and scripts
• Experience in application development or a programming language
• Experience supporting COTS applications
• Regular and reliable attendance.

Other Qualifications

• Exposure to Maximo MAS 9.0 is a plus.
• Experience supporting Transportation and Logistics Systems.
• Experience with integration Platforms like Boomi
• ITIL Foundations certified.
• Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
• Willingness to travel to company locations (up to 15%)