Lead Master Esthetician

Department: Stein Eriksen Lodge Spa, Silver Aspen, and Le Spa · Reports To: Spa Director · Setting: Luxury 5-Star Spa · Employment Type: Full or Part Time · Compensation: Hourly, Commission, Gratuity

About the role

We are seeking an experienced, polished, and service-driven Lead Master Esthetician to join our luxury 5-star spa team. This leadership position combines advanced hands-on expertise with a commitment to exceptional guest experiences, team mentorship, and operational excellence across three luxury spa properties, encompassing a team of 6+ providers, 5 treatment rooms and Hair and Nail Studio. The ideal candidate is a highly skilled licensed professional who embodies luxury hospitality, maintains impeccable treatment standards, and serves as a role model for estheticians. The Lead will help create a tranquil, elevated environment where every guest feels personally cared for and leaves feeling restored, renewed, and valued.

Responsibilities

Guest Experience & Treatment Excellence

• Deliver exceptional esthetic and nail services tailored to each guest's individual needs, preferences, and wellness goals
• Perform a range of advanced modalities and customized facial treatments in accordance with spa standards
• Conduct professional consultations and make appropriate treatment, home-care, and wellness recommendations
• Maintain exceptional standards of draping, sanitation, professionalism, guest privacy, and treatment-room presentation
• Create a warm, personalized, and discreet experience consistent with 5-star hospitality expectations
• Anticipate guest needs and consistently exceed expectations through thoughtful service and attention to detail
• Build strong guest relationships while maintaining appropriate professional boundaries

Leadership & Team Development

• Serve as a role model and resource for all service providers
• Mentor and support team members in treatment techniques, guest service, product knowledge, and professional standards
• Assist management in vetting, interviewing new hires for esthetics and nails
• Assist with onboarding, training, coaching, and continuing education for spa team members
• Help maintain consistency in treatment protocols and service standards across the spa
• Serve as a mentor and first point of contact for providers seeking clarification, guidance, or support
• Assist management in enforcing rules and solving disputes
• Provide constructive feedback and communicate team opportunities to the Spa Director
• Create room schedules and provider order biannually in collaboration with spa management
• Promote a positive, collaborative, and professional cohesive team culture
• Perform other duties as assigned by spa management

Spa Operations

• Support the Spa Management team with daily spa operations as needed
• Assist with maintaining treatment protocols, service menus, treatment timing, and quality standards
• Support the introduction and testing of new products and tools in collaboration with management and vendors
• Monitor treatment rooms, supplies, linens, equipment, and product inventory and communicate replenishment needs
• Monthly counting of all inventory products used in the treatment areas
• Quarterly inventory counting for all treatment linens
• Ensure all services are performed in accordance with applicable licensing, sanitation, safety, and spa policies/protocols
• Assist in maintaining a pristine, serene, and luxury-level spa environment
• Report maintenance issues promptly to engineering and follow up as needed to ensure resolution
• Identify spa upkeep or improvement needs and communicate them professionally to management
• Support opening and closing procedures and other operational responsibilities as assigned

Sales & Revenue Support

• Confidently educate guests about appropriate enhancements, retail products, and future treatments without compromising the guest experience
• Support spa revenue goals through authentic, needs-based recommendations
• Encourage rebooking and long-term guest relationships
• Maintain strong knowledge of all spa services, products, packages, and promotions

Qualifications

• Current state license(s) required for master esthetics, as applicable
• Minimum 3–5 years of professional experience in a luxury spa, resort spa, hotel spa, or comparable high-end environment preferred
• Forbes Five Star Standards experience preferred
• Previous lead, senior therapist, trainer, or supervisory experience strongly preferred
• Advanced knowledge of facial treatments, body treatments, nail services, and spa protocols
• Strong knowledge of anatomy, physiology, contraindications, sanitation, and professional treatment practices
• Exceptional communication, interpersonal, and guest-service skills
• Professional appearance and demeanor consistent with a luxury hospitality environment
• Ability to work independently while contributing positively to a collaborative team
• Strong organizational skills and attention to detail
• Ability to maintain composure, discretion, and professionalism in a fast-paced luxury environment
• Flexibility to work evenings, weekends, holidays, and varying schedules based on spa business needs

Ideal candidate

• Passionate about wellness, beauty, and exceptional hospitality
• Confident, warm, discreet, and naturally attentive to guest needs
• A technically accomplished Master Esthetician
• A respected peer who enjoys mentoring and developing others
• Comfortable working with discerning, high-profile, and repeat clientele
• Knowledgeable about luxury skincare, wellness trends, and elevated spa experiences
• Sales-minded without being overly transactional
• Committed to continuous learning and professional development
• Dedicated to creating memorable experiences that reflect the highest standards of a 5-star spa

Physical requirements

• Ability to perform esthetic and nail treatments for extended periods
• Ability to stand, walk, bend, reach, kneel, and maintain appropriate body mechanics throughout the workday
• Ability to safely lift and carry supplies and equipment as required
• Ability to maintain the physical stamina necessary for a treatment-based role

Performance standards

Success in this position will be measured by exceptional guest satisfaction, treatment quality, adherence to luxury service standards, positive team leadership, professional development of team members, operational consistency, retail and rebooking performance, and contribution to the overall reputation and success of the spa.

Benefits

• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real Salt Lake and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

Pay

Hourly, Commission, Gratuity

Schedule

Full or Part Time; flexibility to work evenings, weekends, holidays, and varying schedules based on spa business needs