Lead Marketing & Enablement Consultant- Merchant Services

About the role

The Lead Marketing & Sales Enablement Consultant plays a crucial role in bringing KeyBank's Merchant Services solutions to market and equipping field and sales teams to deliver them effectively. This role partners closely with Product, Business Development (BD), Relationship Management, and Corporate Center Marketing to execute go-to-market strategies, develop differentiated product positioning, and build a scalable enablement ecosystem.

Responsibilities

• Drive execution of internal readiness and sales activation strategies for new and enhanced Merchant Services products.
• Translate product strategies into customer-centric value propositions, marketing and sales enablement plans, and launch materials.
• Partner with Product and BD teams to identify the right audiences, deployment channels, and success metrics for GTM campaigns/webinars/events.
• Develop client-centric narratives and competitive messaging that differentiate KeyBank’s Merchant solutions and reflect market trends and evolving client needs.
• Maintain deep knowledge of Merchant product capabilities, roadmaps, and client use cases to support effective content development.
• Create marketing materials that help front-line teams understand the why, what, and how behind solutions, enabling them to confidently engage prospects and clients.
• Build and maintain scalable sales enablement tools including pitch decks, product one-pagers and sell sheets, talk tracks and objection-handling guides, competitive battle cards, quick reference guides, demo scripts and storyboard flows, “Meeting-in-a-Box” and campaign activation toolkits.
• Manage a centralized content repository to ensure field teams always have access to current and accurate materials.
• Gather feedback from the field to optimize enablement content, improve training effectiveness, and inform product positioning.
• Manage marketing and enablement projects end-to-end, including scoping, planning, design, execution, approvals, delivery, and ongoing maintenance.
• Own commitments and deliver results with minimal escalation.
• Manage a detailed content and campaign calendar with appropriate timelines and deadlines.
• Partner with Corporate Center Marketing to support integrated campaigns across paid, earned, social, and owned channels that drive brand awareness, engagement, and product adoption.
• Evaluate sales enablement materials and training programs for effectiveness and adoption; refine based on data and field insights.
• Provide reporting on campaign performance, sales engagement, content utilization, and product adoption.
• Build solution-focused sales plays that integrate products, market insights, and client needs into actionable guidance.
• Enable adoption through training, communications, and field support.

Requirements

• Bachelor’s degree in Marketing, Business, Finance, or related field.
• 5+ years of experience in product marketing or sales enablement within financial services industry or fintech.
• B2B experience preferred.
• Experience in merchant service marketing preferred.
• Strong understanding of B2B financial solutions, especially in Commercial Banking.
• Experience building sales enablement frameworks, training content, and product positioning assets strongly preferred.

Qualifications

• May directly manage and develop a Marketing Consultant, providing coaching, prioritization guidance, and day-to-day direction.
• Establish clear goals, performance expectations, and development plans aligned to team and organizational priorities.
• Foster a culture of ownership, accountability, and continuous improvement.

Skills & Competencies

• Marketing Strategy Development: leverage well-crafted marketing briefs to guide cross-functional teams, ensuring campaign objectives, audience insights, messaging, and deliverables are clearly defined and executed with precision.
• Sales Enablement Expertise: Skilled at developing sales tools, training content, and structured plays that help teams sell more effectively.
• Exceptional Organization: Able to manage multiple workstreams with strong prioritization, accuracy, and attention to detail.
• Strategic Planning: Proficient in shepherding marketing and enablement projects from ideation to completion, tracking performance, and adapting based on results.
• Create detailed project plans with timelines, milestones, and dependencies, while prioritizing high-impact work.
• Strong Communication & Storytelling: Able to translate complex financial solutions into clear, compelling client-centric narratives.
• High Accountability & Ownership: Takes responsibility for commitments, communicates proactively, and delivers flawless execution.
• Content & Platform Proficiency: Experience with Salesforce, learning management systems, or enablement platforms; comfortable developing content for digital and in-person use.
• Cross-Functional Collaboration: Works effectively across product, risk, marketing, sales, L&D, and operations, using strong interpersonal skills and a solutions-oriented mindset.

Pay

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience, and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Schedule

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.