Lead Maintenance Technician- Sonoran Apartments
About the role
With over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, we are a trusted partner in the real estate investment and property management industry. At MG Properties, we focus on enriching lives – physically in our community buildings, philanthropically through giving back to our local communities, and through development and growth of our employees. Are you looking for a new and exciting opportunity with a growing company? We are a large regional property management firm looking for an experienced Lead Maintenance Technician to join our team at Sonoran Apartments in Phoenix, AZ! The ideal candidate will have experience in all trades and be very customer service focused.
But note: The first sentence about MG Properties is company overview; still part of about the role? It's okay. Now Responsibilities: We'll list duties. We need to include all duties: cleaning grounds, offices, common areas, completing maintenance service requests, appliance repairs, painting, apartment turnovers, taking emergency calls and more! Then the detailed functions. We could combine into a- list.
Let's extract bullet points:
- Cleaning grounds, offices, common areas
- Completing maintenance service requests
- Appliance repairs
- Painting
- Apartment turnovers
- Taking emergency calls
- General Functions: Responsible for maintaining the physical integrity of the community at all times. This involves insuring a safe and secure living environment for residents, visitors and staff. It is the Maintenance Lead’s duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to: Maintain a safe environment. Cultivate resident satisfaction. Protect the investment of the apartment property owner.
But that's prose; we could keep as
or break into list? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can keep prose paragraphs for sections that are not list. For Responsibilities, we could have a mix: some list items, some prose. But we can also convert the prose into list items if they are distinct duties. However we must preserve all substantive information; we can keep as
for the prose parts. Simplify: We'll create a
- for the concrete list of duties (cleaning grounds, etc.) and then a
- for any list of duties/requirements/benefits. So if we have a list, we must use
- . For prose, use
. We'll decide. Let's structure Responsibilities section with multiple
- and
as needed. Similarly for Requirements: we have Knowledge, Experience, Educational Requirements (list) and Working Conditions / Physical Requirements (list). We'll use
- .
Qualifications: list of preferences.
Benefits: list.
Schedule: we have on-call rotation, moderate to low overtime throughout the year. Could be
- or
. We'll use
- .
Now ensure we don't include boilerplate: remove lines about MG Properties being equal opportunity employer, drug-free workplace, E-Verify, at-will, background check, drug-screen, CCPA Policy. Also remove "View our CCPA Policy HERE". Also remove any duplicated lines.
Now let's craft HTML.
We'll start with
About the role
then paragraph. ThenResponsibilities
then a- for the basic duties list, then
for General Functions, then
- for RESIDENT SERVICE, then
- for PREVENTIVE MAINTENANCE/SAFETY, then
- for GENERAL (the later list). But we need to avoid duplication; the GENERAL list includes many items similar to earlier duties. Might be okay to keep as separate list.
But we must preserve all substantive information; we can keep them.
Let's extract each list.
From text:
**Some duties will include**: cleaning grounds, offices, common areas, completing maintenance service requests, appliance repairs, painting, apartment turnovers, taking emergency calls and more!
**General Functions** paragraph (we already have).
**RESIDENT SERVICE**:
- Performs maintenance tasks personally or delegates to Maintenance Technicians.
- Oversees and occasionally inspects work performed by Maintenance Technicians.
- Institutes and manages system for handling resident service requests.
- Corrects situations within 24 hours when possible.
- Assists the Maintenance Supervisor in coordinating and directing the maintenance staff and schedules maintenance personnel in conjunction with manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week.
**PREVENTIVE MAINTENANCE/SAFETY**:
- Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards.
- Keeps SDS sheets current and readily accessible.
- Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
- Must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
- Maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
- Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis.
- Inspects and maintains all tools in excellent condition.
- Indoctrinates and assists in development of all subordinate maintenance staff.
- Instills a "safety first" attitude not only with maintenance technicians but with all staff.
- Instructs staff on proper use and guidelines for wearing safety items.
**GENERAL** (after PREVENTIVE MAINTENANCE/SAFETY):
- Diagnoses and performs minor and routine maintenance and repair in assigned areas.
- Ensures that all make-ready repairs and services are completed correctly and on schedule.
- Reports all major repairs and requisitions to manager prior to any expenditure of funds.
- Changes locks and makes keys.
- Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant.
- Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
- Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
- Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepares maps indicating same.
- Performs work area clean-up and safety related duties.
- Ensures that storage areas remain locked when not in use.
- Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
- Assists with disturbances and other property emergencies during business hours.
- Performs any additional duties assigned by manager or property supervisor.
Now Knowledge, Experience, Educational Requirements:
- Position requires at least two years’ experience in property maintenance or equivalent field.
- Completion of Grace Hill/Yardi On-Line Training – Essential Skills for New Supervisor and Conflict Resolution for Supervisors
- Consistent successful use of all Yardi Maintenance Systems including processing service request through the IPhone.
- Knowledgeable in maintaining PayScan per company policy.
- Able to maintain adequate inventory to minimize any disruption of operating the business.
- Able to schedule effectively to maximize team member’s strengths and contractor efficiency.
- High School Graduate or Equivalent Training (If not, must have 5 years maintenance experience.)
- Valid Driver’s License with proof of current liability insurance.
- Knowledge of Basic Mechanical Concepts
- Heating and Air Conditioning and other State Regulated Certifications where required.
- CPO Certified – HVAC Certification Universal.
Working Conditions / Physical Requirements:
- Must be able to lift 50 pounds without difficulty.
- Work performed both outdoors and indoors.
- Significant amount of bending and reaching daily.
- As a condition of employment, all employees must acknowledge and consent to the possibility of audio recordings being made during the performance of their work duties.
- Appropriate attire must be worn for this position.
- Must wear necessary safety attire and/or use appropriate equipment/tools.
- Moderate to low
- . For prose, use
for the General Functions description, then another
- for RESIDENT SERVICE items, etc. But the instruction says use
- for any list of duties/requirements/benefits. So if we have a list, we must use
- for any list of duties/requirements/benefits, and