Lead Maintenance Technician - Multifamily

Location: On-Site | Reports To: Property Manager | Industry: Multifamily Property Management | Job Type: Full-Time

About the Role

The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction. The Lead Maintenance Technician proactively anticipates, identifies, and resolves property-related issues, implements preventative maintenance procedures, and trains and mentors maintenance personnel to ensure consistent, high-quality service delivery.

Responsibilities

• Operational Oversight
  • Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition
  • Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more
  • Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps
  • Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds
• Leadership & Training
  • Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property
  • Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations
  • Approve and delegate service requests, overseeing completion and providing hands-on support when needed
  • Maintain knowledge of the property maintenance budget and obtain management approval for major expenses
• Maintenance Coordination
  • Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible
  • Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager
  • Perform and schedule preventative maintenance for all equipment and common areas
  • Coordinate with external vendors when needed and ensure all maintenance work is done to company standards
• Resident Relations
  • Promote exceptional customer service and ensure timely response to resident concerns and service requests
  • Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts
  • Maintain high resident satisfaction and implement initiatives to foster a sense of community
• Compliance & Reporting
  • Maintain complete and accurate records for leases, inspections, renewals, and permits
  • Submit weekly and monthly reports to the corporate office and participate in corporate management meetings
  • Ensure property remains in compliance with licensing and safety regulations

Requirements

• Minimum 3 years of experience in multifamily property maintenance or a related field
• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively
• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code
• Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite
• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff
• Ability to multitask and adapt in a fast-paced, deadline-driven environment
• Required CPO & HVAC certifications
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies

Physical Requirements

• Frequent physical activity, including being on your feet for the majority of the time (66%–100%)
• Daily tasks involve bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision
• Writing tasks such as inventory and maintenance reporting
• Constant need to read manuals, caution labels, and complete written documentation accurately
• Must be able to see small details and clearly observe surroundings both up close and at a distance
• Requires frequent listening skills to diagnose repairs and respond to staff, vendors, and residents
• Must be able to verbally communicate clearly and consistently with team members and residents

Driving & Travel Requirements

• Frequent use of personal transportation to pick up supplies or respond to service calls
• Must be available for after-hours “on-call” rotations and occasional emergency travel to property sites
• Requires valid driver’s license and current auto insurance coverage
• Occasional pickups or deliveries to and from the corporate office as needed

Work Environment

• Work is primarily indoors but includes frequent outdoor tasks in all weather conditions
• Occasional exposure to fumes, solvents, adhesives, and confined workspaces during maintenance and repairs
• Requires working in awkward positions or tight spaces during equipment servicing
• Must be adaptable to varying physical and environmental conditions throughout the workday

Benefits

• Opportunities for professional growth and development within a supportive culture
• Low-cost health, dental, and vision insurance
• Life and disability coverage
• Voluntary wellness plans (critical illness, accident, hospital indemnity)
• Employee Assistance Program
• Access to Financial Planning Resources and Employer-Matched 401(k) Plan
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave
• $1,000 Sign-On Bonus after 90 days of employment

Pay

$1,000 Sign-On Bonus after 90 days of employment