Lead Maintenance Technician - Multifamily

Key Responsibilities

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
• Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps.
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.
• Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property.
• Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations.
• Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
• Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible.
• Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
• Perform and schedule preventative maintenance for all equipment and common areas.
• Coordinate with external vendors when needed and ensure all maintenance work is done to company standards.
• Promote exceptional customer service and ensure timely response to resident concerns and service requests.
• Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster a sense of community.
• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

  Qualifications

  • Minimum 3 years of experience in multifamily property maintenance or a related field required.
  • Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively.
  • Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code.
  • Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite.
  • Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff.
  • Able to multitask and adapt in a fast-paced, deadline-driven environment.
  • Required CPO & HVAC certifications.
  • Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies.