Lead Maintenance Technician

About the Role

Assists the General Manager in the functioning of the hotel. Performs repairs and preventative maintenance work to ensure the hotel maintenance quality standards are achieved and maintained. Provides excellent guest service in an efficient, courteous, and professional manner while adhering to guidelines and procedures.

Character traits of honesty and trustworthiness are essential, and potential associates must pass appropriate security clearances.

Responsibilities

• Diagnose malfunctions and defects in mechanical and similar equipment and determine adequate corrective measures.
• Maintain facility using consistent preventative maintenance guidelines, including repairs to plumbing systems, electrical systems, building interior and exterior.
• Respond to work orders in a timely manner.
• Train all maintenance staff and other designated associates in responsibilities and safety.
• Work with associates regarding their role in the upkeep, safety, and security of the property.
• Maintain all paperwork in accordance with company standards.
• Ensure maintenance department and applicable staff have sufficient tools to perform their jobs daily.
• Supervise, perform, and document preventative maintenance program according to company and brand standards.
• Follow and manage using company procedures and policies.
• Assist with guest issues while maintaining a professional and hospitable attitude.
• Maintain guest privacy.
• Perform general minor repairs to in-house plumbing, electrical, refrigeration, kitchen equipment, and HVAC systems.
• Assign and supervise the work of less experienced workers.
• Communicate effectively with staff and upper management.
• Practice safety standards at all times.
• Work within budgetary guidelines and understand the importance of cost-saving without sacrificing service.
• All other duties as assigned and within the realm of physical capabilities.

Requirements

• Two years as a maintenance technician or similar position.
• HVAC and Pool Maintenance certifications preferred.
• Knowledge of methods, practices, tools, equipment, and materials used in building and mechanical trades.
• Awareness of occupational hazards in the use of power tools and equipment, and necessary safety precautions.
• Understanding of repairs and maintenance of furniture and fixtures within the hotel.
• Working knowledge of preventative maintenance, electrical, HVAC, and plumbing.
• Basic computer knowledge.
• Ability to diagnose malfunctions and determine corrective measures for mechanical equipment.
• Organizational skills to maintain logs, checklists, and schedules.
• Ability to use and care for hand and power tools appropriate to the area assignment.
• Ability to communicate professionally with guests and co-workers.

Physical Demands

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 100 pounds unassisted and lift and/or carry 60 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, climb ladders, crawl, kneel, and be low to the ground when necessary, sometimes for extended periods.
• Must be able to communicate with other associates and/or guests.
• Must be able to see and hear.
• May be required to spend long periods outdoors in heat or cold.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly professional image.
• May be required to work any day/shift, including nights and weekends.