Lead Maintenance Technician (48293)

About the role

The Lead Maintenance Technician oversees ongoing facility maintenance and repairs to keep the company's multifamily property operating and appearing at its best. You will use your experience in property maintenance, including supervising others, to address work orders and other repair and maintenance issues before they escalate.

Responsibilities

• Address work orders and other repair and maintenance issues before they escalate into major problems.
• Utilize technical certifications to address critical areas such as HVAC, CPO for pools and spas, and other specialized training for electrical or plumbing issues.
• Proactively address routine maintenance and the general cleanliness of the property, including resident amenities like the pool and clubhouse.
• Lead by example, stepping in to assist where needed, including completing work orders as assigned and helping other technicians with work orders.
• Manage the Make-Ready board to ensure turnover work stays on schedule and ensure the property grounds are kept up.
• Engage in difficult conversations with employees and residents, hearing their concerns and issues and seeking to understand and resolve them.
• Ensure a safe working environment for the team and a safe living environment for residents with a safety-first approach to everything you do, including handling certain substances and chemicals properly and training the maintenance team in proper safety procedures and protocols.

Requirements

• Full-time Monday through Friday at our location.
• Occasional on-call hours as set by the Property Management team.
• Maintain your own tool kit to complete work orders.
• May need to use a company-owned vehicle (or your own) to move about the property or to pick up supplies off-site.

Qualifications

• Treats all current and future residents with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics.
• Familiarity with local, state, and federal employment laws, including wage and hour, meal and rest breaks, OSHA, and human rights and equal employment opportunity regulations.
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled.
• Demonstrated attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of problems are not overlooked.
• Familiarity with a variety of tools and materials needed to maintain residential buildings.
• Excellent verbal and written communication skills with the ability to write and speak clearly.
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality.
• Strong organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines.
• Basic proficiency with Microsoft Office Suite or related software.
• A high school diploma or GED is required, and a minimum of 4 years of relevant work experience, preferably in property management or hospitality; a minimum of 1-year experience supervising two or more employees.
• Technical degree in a related area of study or one or more technical certifications in the following areas: HVAC, plumbing, or electrical; S1 or S2 HVAC certification highly desirable.
• Prior experience in general building maintenance or painting in a commercial or residential environment required in one or more of the following areas, including general handyman work, light carpentry, electrical, or plumbing.
• Prior experience in maintaining and repairing HVAC systems.
• Proficiency with Microsoft Office Suite or related software.
• Valid driver’s license to operate company-owned vehicles or to utilize own vehicle for work.

Physical Requirements

• Able to frequently lift or move items weighing up to 25 pounds; occasionally needs to lift or move items weighing up to 50 pounds.
• Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely.
• Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs and ladders, stooping, kneeling, crouching, or crawling to perform functions in various weather conditions and variable climates.

Benefits

• Medical, dental, vision, and basic life insurance options.
• Auto-enrollment in the 401(k) plan after 60 days of employment.
• New employees accrue 40 vacation hours in the first year and earn paid sick leave per state requirements.
• Eligible employees receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.

Pay

We offer competitive compensation based on experience and qualifications.

Schedule

Full-time Monday through Friday at our location, with occasional on-call hours and occasional weekends during high-traffic holiday periods. The supervisor must approve schedules.