Lead Maintenance

Responsibilities

• Provides guidance and daily supervision to staff in the facilities department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Supports compliance to departmental budgets.
• Assists with all maintenance and construction projects and suggests best practices for using in-house resources or outside vendors.
• Inspects projects after completion for satisfactory results.
• Assists with grounds crew and maintenance of property grounds.
• Responds to all emergencies per established procedures and assists team members/resources in the event of an emergency.
• Adheres to preventive maintenance schedules for facility.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Associates Degree (A.A.) in construction, maintenance, or related field; one year related experience and/or training; or equivalent combination of education and experience.
• Knowledge of Electrical, Plumbing, HVAC, and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to read and interpret plans and specifications.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Supervisory Responsibilities

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Language Skills

• Must have good written and oral communication and organizational skills.
• Able to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Able to read and communicate verbally in English.
• Written communication skills in English may also be required.

Reasoning Abilities

• Must be able to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be able to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.
• The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; extreme cold and risk of electrical shock.
• The employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants of all genders, races, ethnicities, ages, religions, and sexual orientations.