Lead, LM Operations

About the role

As a Last Mile Operations Lead at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. You’ll lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily, leveraging operational metrics to identify improvement areas and create actionable plans. You’ll also manage the dispatch of contract carriers, resolve issues throughout the day, and partner with the Operations Manager to improve operational efficiencies.

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Train material handlers to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, and driver helpers
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers, and warehouse personnel to meet and exceed customer expectations

Requirements

• 2 years of experience in a supervisory role
• 5 years of experience in logistics and/or transportation
• Experience with Microsoft Office
• Ability to lift up to 50 lbs
• Reliable transportation required

Qualifications

• Bachelor’s degree or equivalent related work or military experience (preferred)
• Excellent verbal and written communication skills
• Strong math skills and solid analytical ability
• Outstanding interpersonal and leadership skills
• Highly detail-oriented with experience in cycle counting warehouse inventory

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days