Lead, LM Operations
About the role
As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations.
Responsibilities
- Lead a team of 10-12 Customer Service Reps daily
- Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
- Utilize leadership skills to train driver teams to meet performance goals for safety, quality, and productivity
- Foster positive working relationships with warehouse team, contract carriers, driver helpers, and customer service agents
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
- Train and develop driver teams and customer service personnel to meet and exceed customer expectations
Requirements
- 4 years of experience in operations
- 2 years of operational leadership
- 2 years of customer service experience
Qualifications
- 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation
- Excellent verbal and written communication skills
Skills
The above requirements are minimum qualifications. Additional skills that would be beneficial include:
- Experience with Microsoft Office
Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.