Lead Laundry Processor

About the role

Hampr is a laundry-as-a-service company that picks up dirty laundry, washes and folds it, and returns it cleaner than when it was purchased. We serve households, businesses, and properties across the country and are rapidly expanding.

Key Responsibilities

• Process assigned laundry orders completely and on time — sorting, washing, drying, folding, and packaging — while maintaining Hampr's quality standards at every step
• Serve as the first point of contact for processors on your shift, answering questions, delegating orders, and escalating issues to the Facility Manager as needed
• Train new and developing processors on Hampr SOPs, equipment operation, care instruction protocols, and quality standards
• Conduct quality checks on completed orders before packaging, catching and correcting errors before they reach the customer
• Track order progress throughout your shift and move work around as needed so the team stays on pace and no orders fall behind
• Operate and oversee the folding robot alongside your team, managing both automated equipment and people to maximize floor efficiency and output quality
• Follow and enforce all SOPs for laundry processing, equipment use, and facility safety — including holding teammates accountable to the same standards
• Communicate proactively with the Facility Manager on order status, team performance issues, equipment concerns, and shift-end summaries
• Support surge coverage by stepping into high-volume processing when needed and helping the team finish strong
• Maintain a clean, organized, and safe work environment throughout your shift
• Other duties as assigned

Requirements

• 5+ years of experience, with at least 1 year as lead
• Bi-lingual (English/Spanish) preferred
• Demonstrated ability to maintain quality output at volume, with attention to customer care instructions and preferences
• Comfortable taking informal leadership of a small team — directing workflow, answering questions, and keeping people on task without formal authority
• Proven ability to train or on-board peers, even informally
• Proficient in reading and following customer care notes via the Hampr app or equivalent tablet-based platform
• Reliable attendance and punctuality — a Lead who isn't there can't lead
• A positive, team-first attitude with the maturity to hold standards without creating friction

Physical Requirements

• Ability to stand and move throughout the facility for extended periods across a full shift
• Ability to lift and bend with a load of laundry in your arms
• Ability to regularly lift laundry bags and supply containers weighing up to 15 pounds
• Comfortable working in a laundry facility

Benefits

• Medical, dental, and vision
• Paid time off
• Bonus pay based on facility orders filled