Lead, Lab Operations

About the role

Do you thrive working in a start-up environment? Are you a problem solver who likes to learn and tinker? Do you enjoy collaborating and forming relationships in the workplace?

LabCentral is seeking a Lab Operations Lead for the Blavatnik Harvard Life Lab. This role will support our dynamic wet lab facility where cutting edge biotechnologies are developed.

Responsibilities

• Display a high-level of customer service to ensure the resident scientists have a positive and productive experience while at LabCentral
• Implement and execute preventative maintenance programs for shared lab equipment
• Advise and instruct resident scientists on equipment usage and facilitate training sessions with vendors
• Troubleshoot technical issues in the lab in collaboration with the lab team, resident scientists, and vendors
• Develop standard operating procedures for shared equipment and laboratory policies
• Maintain monitoring systems and respond to lab-related issues outside of normal business hours as part of the on-call rotation
• Maintain positive working relationships with vendors and partners
• Prepare laboratory spaces for new companies and assist with company onboarding
• Champion LabCentral's safety culture and ensure regulatory compliance by upholding biosafety and chemical hygiene programs in day-to-day operations
• Resolve unique issues revolving around a new site and shared work environment while contributing to the development of a collaborative and creative atmosphere
• Think critically to resolve unique issues revolving around a shared work environment and help maintain an environment of collaboration and creativity in partnership with the Senior Manager
• Support the Senior Manager in collaboration with the Harvard leadership to share best practices for facility management, programming opportunities, and marketing and engagement

Qualifications

• A degree in a scientific field and 2+ years of experience in a relevant work environment or 5+ years overall lab experience in a relevant work environment (e.g., biomanufacturing, process development or R&D lab, working with mammalian cell culture, etc.)
• Ability to build strong, collaborative relationships with across LabCentral, Harvard and residents, navigating the expectations and interests of all parties
• Familiarity with Microsoft Office software and ability to manage a database of information

Desired Competencies and Behaviors

• Personable and articulate with strong written and verbal communication skills
• Self-starter with excellent work ethic and optimistic attitude
• Detail oriented with astute attention to quality control and getting things right
• Desire to be part of a team-focused environment and derive pleasure and satisfaction in helping others
• Strong time management, organization, multi-tasking, and decision-making skills
• Ability to apply critical thinking to technical problems as well as customer service situations to turn issues and feedback into action and resolution

Work environment

• Full-time onsite at our location in the Longwood Medical Area during regular business hours
• Sit and stand for long periods
• Ability to move around an office and lab environment
• Ability to communicate information and ideas so others will understand
• Ability to lift and carry a minimum of 50 pounds

What we offer

• Benefits: Fully Covered Medical and Dental Premiums, Long and Short-Term Disability & Life Insurance, Flexible Vacation, Three Months Fully Paid Parental Leave, 401K Match Up to 6% with Immediate Vestment, Transportation Reimbursements, Health & Wellness, Technology Stipend

Pay

Salary range: $57-74k along with the potential to earn a bonus of 8% based on company performance.

Schedule

Full-time, Monday through Friday, during regular business hours.