Lab Operations Lead

About the role

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, an era where data is abundant is emerging. The company is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. The mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, and leading angels, the organization is working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. Millions are already being connected and the company is scaling fast. TL;DR: You: An experienced operations leader who enjoys running teams that solve real operational problems every day. You're comfortable managing people, improving processes, and stepping into complex issues when things go wrong. Us: A growing Lab Operations team responsible for keeping every lab order moving smoothly from order to result.

Responsibilities

• Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows
• Plan team capacity and staffing as order volume increases based on demand trends
• Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers
• Make sure SLAs, quality standards, and productivity targets are consistently met
• Interface with vendors and ensure good working relationships, troubleshoot issues as they come up, and set up streamlined processes for day-to-day interaction
• Step into complex operational issues when the team needs support, coordinating with Product, Engineering, Customer Success, and external lab partners where needed
• Improve SOPs, quality standards, and team workflows so the operation becomes more consistent and easier to scale
• Identify recurring operational issues and partner with the Operations Systems & Tooling team on workflow improvements and automation
• Build a team that can solve problems independently, with clear ownership and fewer escalations over time
• Success is measured by SLA attainment, operational quality and accuracy as order volume grows, fewer escalations requiring senior leadership support, team engagement, development, and retention, and operational improvements that reduce manual work and recurring issues

Requirements

• People leadership: 5+ years hiring and managing operations teams through growth. You've coached people to become more independent, handled performance conversations, and built a team that doesn't rely on you for every decision.
• Operational judgment: You've led teams that spend their day