Lead IT Systems Engineer - REMOTE

About Our Client

Reflect Health is an independent third-party administrator operating nationally since 1994. It addresses the complex challenges in benefits administration by providing access, simplified connectivity, and innovative claims technology. Serving employers, health systems, and consultants across all 50 states, the organization offers level-funded and fully funded programs aimed at delivering cost savings and improved experiences for millions of members.

About the Opportunity

The Lead IT Systems Engineer role is focused on modernizing and optimizing identity management, workflow automation, and the employee technology experience. This position leads efforts in identity and access management, workflow engineering, onboarding automation, and virtual desktop infrastructure to improve operational efficiency, security, and service quality. The role directly impacts how technology enhances employee productivity and organizational growth.

Responsibilities

• Design and manage automated identity lifecycle processes across cloud and business applications
• Develop role-based access controls and enforce least-privilege access with periodic reviews
• Configure and optimize Jira and Jira Service Management workflows and automation
• Develop automated onboarding processes coordinating IT, HR, and hiring managers
• Engineer and support virtual desktop infrastructure including image design and application delivery
• Identify opportunities for IT process automation and system integration using APIs and scripting
• Support security and compliance initiatives related to identity governance and infrastructure
• Create operational dashboards, technical documentation, and performance reporting
• Collaborate with cross-functional teams to deliver technology solutions

Requirements

• Education or equivalent experience in Computer Science, IT, or related field
• Strong experience with identity and access management platforms such as Okta, Microsoft Entra ID, Active Directory
• Proficiency configuring Jira and Jira Service Management including automation and dashboards
• Experience with virtual desktop infrastructure platforms like Azure Virtual Desktop, Citrix, VMware Horizon, or Windows 365
• Skills in scripting languages (PowerShell, Python) and API integration
• Analytical problem-solving and project management capabilities
• Excellent communication skills for cross-department collaboration
• Experience in healthcare, health insurance, or benefits-related industries preferred

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.