Lead, IT Strategy & Resource Planning

Overview

The IT Strategy & Resource Planning Lead is responsible for supporting the strategic direction, coordination, and optimization of the organization’s NetSuite environment and systems that coordinate with Netsuite. This role serves as a key partner between business stakeholders, IT teams, and external vendors to help ensure NetSuite initiatives are properly prioritized, resourced, and aligned to organizational goals.

This position requires a blend of NetSuite knowledge, operational coordination, strategic thinking, and project planning capabilities. The ideal candidate can balance day-to-day platform needs while helping drive longer-term improvements, enhancements, and enterprise initiatives.

Work Environment

• This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00–9:00 a.m. and concluding between 5:00–6:00 p.m. local time.
• Travel: (indicate percentage of travel).

Responsibilities

Strategic Coordination & Planning

• Support the development and execution of the NetSuite roadmap aligned to business and operational priorities.
• Partner with business leaders and technical teams to gather requirements, identify opportunities for improvement, and help prioritize initiatives.
• Assist in evaluating business processes and recommending scalable NetSuite solutions.
• Help identify dependencies, risks, and resource needs across NetSuite-related initiatives.

Resource Planning & Initiative Support

• Coordinate resourcing needs for NetSuite projects, enhancements, support activities, and integrations.
• Support planning efforts across internal teams, consultants, vendors, and implementation partners.
• Monitor workload distribution, project timelines, and competing priorities to help ensure efficient delivery.
• Escalate risks, bottlenecks, or capacity concerns impacting NetSuite initiatives.

NetSuite Operations & Optimization

• Support ongoing administration, enhancement tracking, and operational improvements within the NetSuite ecosystem.
• Coordinate testing, documentation, issue tracking, and deployment activities related to NetSuite updates and changes.
• Help maintain governance standards, documentation, and process consistency.
• Partner with stakeholders to improve workflows, reporting, automation, and user experience.

Vendor & Stakeholder Coordination

• Serve as a liaison between business teams, IT, and external NetSuite partners.
• Track vendor deliverables, timelines, and follow-up items to support successful execution.
• Facilitate meetings, status updates, and communication regarding NetSuite priorities and progress.

Reporting & Continuous Improvement

• Develop and maintain reports, dashboards, and status updates related to NetSuite initiatives and operational health.
• Help track KPIs, adoption metrics, issue trends, and platform improvement opportunities.
• Contribute to process improvement efforts that increase efficiency, visibility, and operational effectiveness.

Requirements

Education & Experience Requirements

• 7+ years of hands-on experience implementing, configuring, and supporting NetSuite, ERP systems, or enterprise technology initiatives. 
• Experience coordinating projects, operational workflows, or system enhancements in a cross-functional environment.
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Knowledge, Skills & Ability

• Expertise with ERP systems and ideally Netsuite.
• Ability to both envision and direct a greater strategy for the platform, while diving into and managing day-to-day details with Netsuite.
• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality. 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

The hiring range for this position is $105,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.