Lead IT Infrastructure Support Engineer

About the role

The organization operates in the healthcare technology sector, focusing on simplifying pharmacy operations for community health providers. It addresses challenges in pharmacy management by providing integrated software, intelligence, and expert support designed to improve access, reduce costs, and enhance patient care.

The Lead IT Infrastructure Support Engineer is a senior technical position responsible for managing and enhancing cloud and on-premises IT infrastructure. This role ensures the stability, security, and scalability of key technology environments, directly supporting the organization's mission by enabling reliable and efficient technology operations. The position involves leadership of the infrastructure support team and collaboration with multiple internal groups to align infrastructure solutions with business needs.

Responsibilities

• Administer Microsoft Azure, Microsoft 365, and Entra ID environments in line with security standards.
• Collaborate with architecture and security teams to develop and enforce cloud security and identity policies.
• Implement, monitor, and maintain Azure cloud solutions to optimize reliability and cost.
• Work with application teams to meet performance and availability needs.
• Support pharmacy management system implementations and call center technology.
• Deploy and maintain end-user devices and related hardware.
• Provide hardware, software, and network infrastructure support.
• Coordinate with third-party vendors for software and equipment support.
• Lead technical initiatives related to Active Directory, Intune, and security software.
• Assist in managing infrastructure team tasks, conduct daily stand-ups, and track progress.
• Mentor team members and provide technical direction.
• Manage KPIs and support platform consistency.
• Handle user provisioning and maintain documentation.
• Address audit findings and provide after-hours support as needed.

Requirements

• Seven or more years of experience managing enterprise infrastructure, including virtualization and cloud.
• Proven expertise with Microsoft Azure, Microsoft 365, and Entra ID.
• Strong knowledge of Active Directory administration and best practices.
• Proficiency in PowerShell scripting and automation.
• Ability to manage multiple priorities with attention to detail.
• Strong critical thinking and problem-solving skills.
• Excellent communication skills for diverse audiences.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience with process improvement and automation.
• Familiarity with cloud architectures, networking, and call center systems.

Benefits

• Remote-first work environment
• Competitive compensation
• Flexible paid time off
• Medical, dental, and vision insurance
• 401(k) plan with employer match
• Life and disability insurance
• Employee Assistance Program