Lead IT Help Desk Technician

Position Summary

As the Lead Help Desk Technician, you will provide essential support to our employees, ensuring smooth operation of our IT systems and hardware.

Key Responsibilities

• Provide technical support for Windows operating systems.
• Troubleshoot and resolve basic hardware and software issues.
• Support and manage Office 365 applications and services.
• Aid in Autodesk product installations and troubleshooting.
• Utilize power tools, such as drills, to mount TVs and accessories as needed.
• Document and track issues and resolutions in the ticketing system.
• Assist in setting up and configuring new computer systems and workstations.
• Perform routine maintenance and updates on all company hardware and software.
• Set up workstations in corporate and remote locations, including hardware and software configuration for network use.
• Conduct training of company personnel in the proper use of hardware and software.
• Provide tips and best practices for efficient system use.
• Maintain an accurate database of all IT assets, including hardware, contracts, software licenses, and maintenance.
• Create and update user manuals and guides.
• Ensure high levels of customer satisfaction, following up with users to ensure issues are fully resolved.

Qualifications

• CompTIA A+ certification.
• 5+ years of experiences in Helpdesk for Information Technology.
• 1+ year experience delegating or assigning work to a team (strongly preferred).
• Excellent communication and customer service skills.
• Willing to travel or commute to different offices as needed.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proven experience with Windows operating systems and basic troubleshooting.
• Experience in Microsoft Active Directory (AD).
• Proficiency in Office 365 applications.
• Ability to use power tools, such as drills, for mounting equipment.
• Preferred: Microsoft Certified Professional, or other CompTIA certificates.
• Experience with Autodesk products.
• Experience in the construction industry, or similar fast-paced industries.

Physical Requirements

• Prolonged periods of sitting at a desk.
• Must be able to lift to 15 pounds at times.
• Must have sufficient visual acuity to read printed and digital documents.

Compensation

$75,000.00 - $85,000.00 per year

Total Rewards

Murray Company offers a generous total rewards package to include no less than a 15% Employee Stock Ownership (ESOP) contribution annually on top of a discretionary cash bonus program. Additional benefits include a 3% 401(k) match, 100% company-paid medical coverage for employee (up to 2/3 for family), company provided life insurance, optional vision and dental insurance, and more.

Murray Company 3rd Party Recruiter Engagements

Murray Company does not accept unsolicited resumes or candidate profiles from third-party recruiting agencies or individual recruiters in response to job postings. Resumes submitted to any employee of Murray Company without a signed agreement by an officer of the company (or his or her delegate) AND without the express written agreement by the Talent Acquisition or Human Resources function to engage in a search on behalf of the company will become property of Murray Company. Verbal or written commitments from any other remember of Murray Company will not be considered binding terms.

Work Authorization

Murray Company is not sponsoring employment-based visas at this time. Applicants must be currently authorized to work in the United States on an ongoing, permanent basis without the need for current or future visa sponsorship.