Lead IT Help Desk Technician

Position Summary

As the Lead Help Desk Technician, you will provide essential support to our employees, ensuring smooth operation of our IT systems and hardware. Your role will involve troubleshooting technical issues, managing software installations, and performing routine maintenance tasks. This position will be based onsite at our company headquarters in Cypress, CA 90630.

Key Responsibilities

• Provide technical support for Windows operating systems.
• Troubleshoot and resolve basic hardware and software issues.
• Support and manage Office 365 applications and services.
• Assist with Autodesk product installations and troubleshooting.
• Utilize power tools, such as drills, to mount TVs and accessories as needed.
• Document and track issues and resolutions in the ticketing system.
• Assist in setting up and configuring new computer systems and workstations.
• Perform routine maintenance and updates on all company hardware and software.
• Setup of workstations in corporate and remote locations, including configuration of hardware and software for use on network.
• Conduct training of company personnel in the proper use of hardware and software.
• Troubleshoot and maintain hardware and software on a preventative as well as a corrective basis.
• Maintain an accurate database of all IT assets, including hardware, contracts, software licenses, and maintenance, in coordination with the Service Desk Manager & IT Director.
• Training users on new software and hardware.
• Providing tips and best practices for efficient system use.
• Maintaining records of issues and resolutions.
• Documenting technical processes and procedures.
• Creating and updating user manuals and guides.
• Ensuring high levels of customer satisfaction, following up with users to ensure issues are fully resolved.

Qualifications

Required

• CompTIA A+ certification.
• 5+ years of experiences in Helpdesk for Information Technology.
• 1+ year experience delegating or assigning work to a team strongly preferred.
• Excellent communication and customer service skills.
• Willing to travel or commute to different offices as needed.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proven experience with Windows operating systems and basic troubleshooting.
• Experience in Microsoft Active Director (AD).
• Proficiency in Office 365 applications.
• Ability to use power tools, such as drills, for mounting equipment.

Preferred

• Microsoft Certified Professional, or other CompTIA certificates.
• Experience with Autodesk products.
• Experience in the construction industry, or similar fast-paced industries.

Physical Requirements

• Prolonged periods of sitting at a desk.
• Must be able to lift to 15 pounds at times.
• Must have sufficient visual acuity to read printed and digital documents.

Compensation

$75,000.00 - $85,000.00 per year