Lead IT Applications Analyst, ClinDoc Stork

Remote with local onsite requirements

About the role

Responsible for understanding and documenting complex business needs as well as recommending appropriate IT solutions. Extensive knowledge of customer workflow, application software, and building tools. Maintains an in-depth knowledge of software functionality. Coordinates and oversees team members in the planning, implementation, and testing of IT functionality to meet operational workflow needs. Works with Informatics in developing Visio models using best practices for build and configuration, maintenance, and data integrity. Acts as a role model and mentor for staff; enforces best practices, accepts stretch assignments, creates and maintains on-call schedules for their team, leads service improvement efforts within the team, creates education sessions to share technical knowledge, and facilitates team meetings when requested by the team manager. Develops creative solutions to address business and clinical challenges. Manages external IT vendor relations for greater than 5 business, revenue cycle, and/or clinical applications. Demonstrates knowledge and adherence to cybersecurity and HIPAA policies and practices.

Responsibilities

• Maintains extensive working knowledge and documentation of business processes, workflows, and regulatory requirements.
• Facilitates effective customer engagement through regular meetings, rounding, participation in IT initiatives, and communications regarding requirements, enhancements, and priorities.
• Provides oversight of day-to-day support of multiple IT applications, overseeing teamwork efforts in the design, build, testing, validation, and ongoing support of clinical/revenue cycle applications.
• Coordinates and leads team members in the planning, implementation, and monitoring of projects and work assignments.
• Defines and documents system scope and objectives based on knowledge of the clinical/revenue cycle systems and user needs.
• Fosters teamwork and practices fiscal responsibility through improvement and innovation.
• Develops creative solutions to address business and clinical challenges.
• Develops detailed design specifications and builds application components based on customer needs.
• Analyzes new functionality in releases to determine how it should be used.
• Represents business application needs as part of the annual IT strategic planning process.
• Works independently to manage components of medium to large-size, complex clinical/revenue cycle system projects, provides mentoring of system analysts, and provides support of others on the clinical/revenue cycle system within the designated timeframe following all project management standards.
• Acts as a subject matter expert in underlying application and infrastructure architecture, leading efforts to define use cases, research and analysis of functional needs, and technical system analysis.
• Conducts impact or gap analysis.
• Actively leads and facilitates meetings.
• Works across interdisciplinary project teams and operational staff, building and fostering effective business relationships with clinical/revenue cycle partners (physicians, nurses, technologists, and operational partners) in the specification and design of clinical/revenue cycle system projects and future business state processes.
• Actively participates in system build, configuration, and testing events.
• Develops complex test plans and completes unit and integrated testing for supported applications, including testing with 3rd party applications.
• Prepares required testing validation documentation and obtains review and necessary approvals for go-live.
• Leads and provides guidance to junior staff with system upgrades, issue resolution, and application development.
• Acts as a technical resource to other IT staff.
• Collaboratively works with vendors and IT partners to ensure ongoing service and resolution of issues.
• Adheres to IT Standards with Problem Management, Change Management, Content Management, Data Courier, and IT Practices as required to provide 24x7 on-call support as scheduled.
• Assists with development, implementation, and testing of disaster recovery plans for the Virtua environment.
• Reviews the team’s Service Now ticket queues to ensure compliance with expected IT metrics for problems, requests, and incidents.
• Assigns tickets to appropriate analyst following review of Service Now ticket content.

Requirements

• At least 8 years of experience in Information Technology supporting Healthcare applications.
• Business, Revenue Cycle, Financial, or Clinical Specialty Experience.
• Experience leading colleagues' work, projects, and activities.
• Knowledgeable regarding the business of healthcare, the flows of information, and emerging technologies.
• Ability to function independently and as part of a team.
• Ability to deal with ambiguity and multiple priorities in a busy decentralized multi-entity environment.
• Excellent role model and service provider with a commitment to quality, with the ability to convey confidence in the IT function and provide leadership and mentoring to staff.
• Excellent facilitation and communication skills.
• Proficient with MS Office applications, including Word, Excel, Visio, MS Teams, and PowerPoint, and Service Now.
• Expertise and certification required in multiple IT applications, including Epic certification (Epic ClinDoc Stork experience required). If IT certification is required at time of hire, employee must obtain up-to-date certification in designated application(s) within 6 months of employment.

Qualifications

• B.A./B.S. in Information Systems or related field required. Relevant years of experience may be accepted in lieu of a degree.

Pay

$98,700 - $158,398 yearly

Schedule

Monday - Friday, 8:00/8:30am - 4:30/5:00pm

Benefits

• Comprehensive package of benefits for full-time and part-time colleagues, including:
  • Medical/prescription, dental, and vision insurance
  • Health and dependent care flexible spending accounts
  • 403(b) (401(k) subject to collective bargaining agreement)
  • Paid time off, paid sick leave as provided under state and local paid sick leave laws
  • Short-term disability and optional long-term disability
  • Colleague and dependent life insurance and supplemental life and AD&D insurance
  • Tuition assistance
  • Employee assistance program that includes free counseling sessions

Eligibility for benefits is governed by the applicable plan documents and policies.