Lead Intensive Case Manager

Qualifications

EDUCATION: Master’s degree in social work, Sociology, Psychology or related field preferred.
Experience 3+ years of case management or clinical experience (PSH or homeless services preferred).
Supervisory experience strongly preferred.
Experience working with individuals with serious mental illness, trauma histories, substance use disorders, and/or chronic health conditions.

Essential Job Responsibilities

• Provide day-to-day leadership, support, and guidance to case managers, peer support staff, and interns.
• Conduct case consultations, clinical supervision, and ensure fidelity to evidence-based practices.
• Carry a small caseload of high-acuity residents requiring intensive support.
• Conduct psychosocial assessments, crisis intervention, and housing stabilization planning.
• Develop individualized care plans in collaboration with residents and their support teams.
• Ensure integration of behavioral health, physical health, and community-based supports.
• Provide Quality Assurance reviews of client files and ensure regulatory compliance with funding requirements.
• Lead weekly case conferencing meetings and contribute to program policy refinement.
• Advocate for and facilitate residents’ access to community resources, housing assistance, healthcare, and benefits.
• Maintain strong collaborative relationships with community partners.
• Prepare and submit monthly program reports; produce ad hoc reports as requested by Program Manager.
• Support training and mentorship of case management staff in trauma-informed care, harm reduction, and motivational interviewing.
• Document daily case notes as needed; maintain comprehensive client files.
• Other duties as assigned.

Essential Qualifications

Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Other

Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Cross-train into Program Manager position responsibilities.
Must be available and willing to work nights, weekends, and holidays as required to meet business needs.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.