Lead Instructional Designer

About the role

Join Guidewire Learning Experience! Our team plays a critical role in developing effective learning programs that drive the adoption of our cloud solutions. We are committed to inclusion and diversity in skills and talent, as diverse as the global clients we serve. Our success is dependent on building teams that include people from diverse backgrounds and experiences who will support and challenge each other's assumptions with fresh perspectives.

Responsibilities

• Lead the development of a learning content strategy for several topic areas that aligns with business objectives.
• Collaborate with stakeholders to understand product direction and translate it into actionable and impactful content plans.
• Prepare realistic content plans collaboratively with other content creators.
• Design and implement scalable, flexible, and reusable content for developers.
• Determine the "right content to build", including delivery method and effort, based on competency requirements in alignment with stakeholder guidance.
• Develop curriculum for one or more applications and services while following instructional design best practices and department standards.
• Design and develop a variety of learning materials, including interactive tutorials/practical labs, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels.
• Cross-functional Collaboration:
  • Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals.
  • Partner closely with writers, product managers, engineers, professional services teams, and other subject matter experts to understand technical features and align learning objectives with business goals.
• Quality Assurance:
  • Conduct regular audits to identify and address content gaps or inconsistencies.
  • Seek and incorporate input from Subject Matter Experts, Product Managers, and Learners.
  • Analyze, and apply data to improve training experience, identify learner pain points, and iterate on course effectiveness and engagement.
• Coaching and Mentoring:
  • Provide guidance to junior instructional designers, ensuring best practices are followed in learning experience design and development.

Requirements

• Bachelor’s degree in instructional design, education, technical writing, or a related field, combined with 5-8 years of experience explicitly developing highly technical training content.
• Alternatively, a bachelor’s degree in computer science or a similar field, in combination with relevant work experience in education or technical writing.
• Proven experience designing and delivering technical training tailored specifically for developer and engineer audiences on enterprise software or SaaS applications.
• Strong background in troubleshooting complex systems, reading/debugging code, and a solid understanding of web application development and cloud platform tooling.
• Practical experience leveraging AI tools (e.g., Gemini, ChatGPT, Claude) to accelerate content development and research.
• Self-starter mentality with a passion for continuous learning and a proven ability to learn on the job and work independently with minimal instruction.
• Experience using instructional design principles.
• Able to gather information from subject matter experts and learn by experimenting.
• Excellent written, verbal communication and collaboration skills with the ability to work across diverse teams.
• Strategic thinker with a creative and innovative approach to content development.
• Excellent organizational skills and ability to manage multiple tasks in a fast-paced, dynamic environment.
• Experience with agile methodologies for project or content development and familiarity with project management tools such as JIRA.
• Freshman level of English.

Preferred Qualifications

• Prior experience working with or developing technical training for Guidewire applications and platform services.
• Experience with structured authoring tools such as Madcap Xyleme.
• Understanding of cloud services and familiarity with major cloud providers such as AWS, Azure, Google Cloud, etc.
• Understanding of cloud development workflows and DevOps practices, such as CI/CD pipelines, automated testing, monitoring, and logging.
• Ability to read, interpret and understand programming languages like Gosu, Java, or JavaScript.
• Familiarity with REST APIs, SDKs, AI-assisted development and an understanding of how developers interact with cloud services.
• Basic understanding of version control systems, specifically Git and standard repository workflows.
• Experience with graphics and video tools such as Figma, Vyond, and Camtasia.

Pay

The US base salary range for this full-time position is $100,000 - $182,000. Your base pay will depend on your experience, skills, education, training, and location among other factors.

Schedule

All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Benefits

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire will independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Equal Opportunity Employer

Guidewire is committed to an inclusive workplace, and believes that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.