Lead Installation Technician

About the Company

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. With over 1,700 associates nationwide, we serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to their communities, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.

Responsibilities

• Enter and manage installation opportunities in CRM to develop accurate monthly forecasts.
• Conduct site installation surveys to collect necessary information for install feasibility and planning in CRM.
• Produce scope of works and customer-facing installation quotes in CRM.
• Work with dispatchers and other branch personnel to schedule installs in Microsoft Field Service, adhering to customer promise dates.
• Execute installations per the scope of work to ensure customer satisfaction and adherence to safety manuals and programs.
• Strong adherence to the installation playbook from start to finish (machine at customer site to leaving after successful startup).
• Effectively manage the installation request inbox.
• Demonstrate strong project management skills by managing schedule and completion dates in CRM, relaying information to customers and branch leadership.
• Update final pricing in CRM opportunities to support branch and organizational financial objectives.
• Maintain current knowledge of the organization, industry, and equipment.
• Communicate Hobart Service’s value propositions for future service products after warranty expiration.
• Perform proper vehicle maintenance and handle installation material handling equipment.
• Adhere to the company’s safe driving policy and other applicable safety policies.
• Other duties as assigned.

Requirements

• High school diploma or GED.
• 2 years of formal technical training and at least ten years of related experience.
• Equipment installation or similar experience.
• PC knowledge and proficiency in Microsoft applications.

Preferred Qualifications

• 5+ years of installation experience in commercial equipment.
• Mechanical or electrical experience (preferred but not required).
• Associate degree (preferred but not required).
• Experience installing and removing commercial cooking and/or refrigeration equipment (highly desirable).
• Prior experience using Microsoft Dynamics 365 CRM.
• Industry certification (highly desirable, position/location dependent).

Skills

• Technical and Analytical Skills: Ability to read and interpret service manuals, installation manuals, and mechanical diagrams. Understanding of basic math (addition, subtraction, multiplication, division, percentages, measurement conversions). Ability to compile and summarize data for supervisors or branch managers.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Quantity: Completes work in a timely manner; strives to increase productivity.
• Attendance/Punctuality: Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction, and takes responsibility for own actions.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
• Safety: Ability to read and understand safety guidelines; emphasizes safety, efficiency, and quality in job responsibilities; performs visual safety inspections of vehicles and equipment.
• Time Management and Communication: Prioritizes workload, special tasks, and concurrent projects; demonstrates ability to multi-task; communicates orally with individuals inside and outside the organization; demonstrates crisis/conflict resolution skills; self-motivated and takes direction from management; thrives in a multi-tasking environment; provides timely customer communication on installation updates.

Physical Demands & Work Environment

• Physical Demands: Lift up to 75 lbs. with or without assistance; climb up to 10 ft with an A-frame ladder; occasional roof access via extension or fixed ladders greater than 20 feet; extensive walking (3-5 miles/day); extensive driving (5-6 hours/day); kneel, squat, bend, push/pull; work in tight and confined spaces; operate motor vehicles or heavy equipment (e.g., forklift); operate machinery and/or power tools.
• Work Environment: Office facilities and customer facilities (including commercial kitchens); exposure to noise, heat, cold, slippery, wet, or dirty conditions may occur; travel requirement up to 50% of the time.
• Hours of Work: Normal business hours with occasional, frequent, or extended hours as needed; flexibility with schedule to meet critical deadlines; early mornings, evenings, and/or weekends; extended hours may include nights and/or weekends.

Pay

The pay rate for this position ranges from $40.00 to $54.20 USD per hour, depending on the successful candidate’s qualifications and prior experience.