Lead Install Technician

Homeland Safety Systems is a rapidly expanding company specializing in industrial and commercial security consulting, design, engineering, and installation of access control, CCTV, and communication equipment for high-end, complex electronic security systems. We serve clients throughout Louisiana, Mississippi, Arkansas, and Texas.

About the role

We are seeking a skilled Installation Technician with 2+ years of experience to join our team. In this role, you will assist in the installation of electronic control systems for both new and existing customers, and provide top-notch service and maintenance on all installed Homeland security solutions, including door access control, CCTV, intrusion detection, and communication systems.

Responsibilities

• Efficiently install and service all Homeland security solutions using installation folders and maps.
• Perform necessary installations and services, including running electrical wiring in crawl spaces, drilling, trenching, and related tasks while leading a team.
• Connect control panels, install security software, perform wire concealment, and ensure application requirements are met.
• Conduct site inspections and review work orders, building plans, and installation manuals to verify materials requirements and proper installation procedures.
• Perform routine maintenance of installed equipment.
• Identify, troubleshoot, and resolve issues effectively.
• Train customers on software and equipment usage and navigation.
• Maintain accurate documentation of all work performed and equipment used, following established policies.
• Coordinate work efforts with the Operations staff and other technicians while building strong relationships with customers.
• Build and maintain positive rapport with customers.
• Complete Daily Project Reports.
• Keep informed of new products and developments.
• Perform a variety of marginal duties not listed, to be determined and assigned as needed.
• Manage a technician crew and job site when required.
• Maintain client privacy and confidentiality.

Requirements

• Ability to travel up to 60% for the role.
• Prior experience in low voltage and access control with at least 2 years of prior team lead experience.
• Clean background check and ability to pass state and federal background checks to obtain industry licenses and security clearance.
• Must pass pre-employment and random drug screens (required by State Law).
• Flexible schedule; must be available for nights, weekend work, and out-of-town overnight travel as needed.
• Current driver’s license and clean driving record (MVR).
• Possess or be able to obtain proper state licensing once hired.
• Working knowledge and understanding of electronics.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail.
• Dedication to working in a fast-paced environment.
• Excellent time management, planning, and forward-thinking skills.
• Excellent telephone etiquette, communication, and listening skills.
• Ability to self-motivate and work with little supervision.
• Operate hand tools and equipment necessary to perform all associated tasks.
• Proficiency in reading and understanding electrical schematics, site maps and drawings, and related documents associated with the installation and service of security systems.
• Present a professional image both in personal and vehicle appearance.
• Maintain a professional demeanor with customers and employees.
• Ability to climb ladders and work on lifts as needed.
• Ability to lift at least 50 pounds.

Skills

• Experience in troubleshooting and repairing electronic components, including board-level work, relays, networking equipment, computer hardware, and other CCTV equipment (both network and analog).
• Security Installation (possessing a LSFMA Security Endorsement).
• Fire Alarm or other Life Safety field experience.
• Electrician Apprentice (90v +).
• Network Administration (certification not required, but training for CCNA, MCSE, etc.).
• Other relevant electronics fields – experience in access control and camera installation preferred.