Lead Install Technician

Job Summary

We are seeking an Installation Technician with 2+ years of experience to join our team. This role involves installing and servicing electronic control systems, providing top-notch service and maintenance, and training customers on software and equipment usage.

About the Role

The role is based out of our Shreveport and Monroe, Louisiana offices. Key responsibilities include:

• Efficiently install and service all Homeland security solutions using installation folders and maps.
• Perform necessary installations and services, including running electrical wiring in crawl spaces, drilling, trenching, and related tasks while leading a team.
• Connect control panels, install security software, perform wire concealment, and ensure application requirements are met.
• Conduct site inspections and review work orders, building plans, and installation manuals to verify materials requirements and proper installation procedures.
• Perform routine maintenance of installed equipment.
• Identify, troubleshoot, and resolve issues effectively.
• Train customers on software and equipment usage and navigation.
• Maintain accurate documentation of all work performed and equipment used, following established policies.
• Cook up with the Operations staff and other technicians while building strong relationships with customers.
• Complete Daily Project Reports.
• Keep informed of new products and developments.
• Manage a technician crew and job site when required.
• Maintain client privacy and confidentiality.

Requirements

• The ability to travel up to 60% for the role.
• Prior experience in low voltage and access control with at least 2 yrs of prior team lead experience.
• Clean background check.
• Able to pass a state and federal background check to obtain industry licenses and security clearance.
• Must pass pre-employment and random drug screens (Required by State Law).
• Flexible schedule. Must be available for nights/weekend work, as well as out of town – overnight travel, as needed.
• Current driver’s license and clean driving record (MVR).
• Possess or be able to obtain proper state licensing once hired.
• A working knowledge and understanding of electronics.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail.
• Possess a dedication to working in a fast-paced environment.
• Possess excellent time management, planning, and forward-thinking skills.
• Possess excellent telephone etiquette, communication, and listening skills.
• Possess the ability to self-motivate and work with little supervision.
• Operate hand tools and equipment necessary to perform all associated tasks.
• Demonstrate proficiency in reading and understanding electrical schematics, site maps and drawings, and related documents associated with the installation and service of security systems.
• Present a professional image both in personal and vehicle appearance.
• Maintain a professional demeanor with customers and employees.
• Must be able to climb ladders and work on lifts as needed.
• Must be able to lift at least 50 pounds.

Qualifications

• Experience in one or more of the following Trades is preferred:
• Ability to troubleshoot and repair other electronic components, including board level work, relays, networking equipment, computer hardware, and other CCTV equipment (both network and analog)
• Security Installation (possessing a LSFMA Security Endorsement)
• Fire Alarm or other Life Safety field
• Electrician Apprentice (90v +)
• Network Administration (Certification not required, but training for CCNA, MCSE, etc.)
• Other relevant electronics fields – experience in access control and camera installation preferred.