Lead Infrastructure Engineer - Mainframe

About the role

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As part of our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look for people who are passionate about solving business problems through innovation and modern engineering practices. You'll apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, partnering continuously with stakeholders to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment that encourages diversity of thought and creative solutions.

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
• Execute policies and procedures that ensure operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of standard observability tools.
• Escalate and communicate issues and solutions to business and technology stakeholders, actively participating from incident resolution to service restoration.
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Host and participate in bridge calls, communicating effectively to large groups at all levels.
• Administer and troubleshoot Mainframe-related components.
• Work in large, collaborative teams to achieve organizational goals.
• Use enterprise-authorized AI capabilities to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Apply reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable, auditable, and aligned to resiliency and security expectations.

Requirements

• Formal training or certification on software engineering concepts and 5+ years of applied experience.
• 10+ years of experience in operating and managing IBM z-Series environments.
• Demonstrated leadership of Operational and SRE Teams in a 24x7 support environment, including all aspects of people management.
• Understanding of infrastructure architecture including servers, storage, network, database, and application components.
• Extensive knowledge of replication technologies such as IBM CSM and GDPS.
• Expertise in administering z-Series and Hardware Management Console (HMC), including firmware/microcode upgrades.
• Demonstrated understanding of security standards, including working knowledge of SSH protocol and transaction-based systems (IMS, CICS, DB2, WebSphere).
• Experience managing ServiceNow, including workflow, ticket, and resolution management across a global 24x7 environment.
• Demonstrated expertise in Incident, Problem, and Change management processes and procedures.
• Able to troubleshoot priority incidents, facilitate blameless post-mortems, and ensure permanent closure of incidents.
• Demonstrated experience using enterprise-authorized AI capabilities to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align with resiliency, security, and auditability expectations.

Preferred Qualifications

• Working knowledge in one or more general-purpose programming languages and/or automation scripting.
• Practical experience with Python development.
• Knowledge of Site Reliability Engineering—design, code, test, and deliver software to automate manual operational work.
• Knowledge of multiple batch scheduling tools, notably CA-7, Control-M, and Zeke.
• Good working knowledge of JCL (Job Control Language).
• Conversant with Netcool support in a large-scale environment.
• Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on architecture, development, stability, and continuous improvement of the environment.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

Competitive total rewards package including base salary determined based on role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.