Lead Infrastructure Engineer - Audio Video

Salary Range: $120,000 - $130,000. The base salary range represents a good faith salary range for this position. This role is eligible for annual incentive pay and has the opportunity for continued salary growth. Compensation will be determined based on factors such as market, geography, skills, education, and experience. At American Water, we are committed to pay equity.

Benefits

• Comprehensive benefits package including 401(k) and Defined Contribution Plan
• Employee Stock Purchase Plan
• Medical, prescription, dental, and vision coverage
• Disability and life insurance
• Paid time off
• Voluntary benefits
• Health and wellness programs
• Learning opportunities and work experiences to grow professionally

About the Role

Working with a team of engineers responsible for deployment, implementation, and support of a large enterprise communications environment with varied collaboration infrastructure. Responsibilities include the engineering design and support of both Voice and Video Audio Visual systems.

Responsibilities

• Lead the enterprise roadmap, design, engineering, installation, commissioning, operation, support, and lifecycle management of Audio Video and video conferencing systems across the organization
• Own current-state platforms and future-state technology strategy for Microsoft Teams Rooms, Office 365 collaboration tools, Crestron, Poly/HP Poly Lens, Pexip, Dante, Biamp, Shure, AV-over-IP, and related room-control, audio, video, and streaming technologies
• Provide full lifecycle support for collaboration rooms, network streaming, AVLAN environments, and IP-based AV devices, including standards development, technical design review, testing, acceptance, documentation, preventive maintenance, incident escalation, root-cause analysis, and recurring issue remediation
• Configure, support, and deploy Skype, Teams, Poly hardware, and other Office 365 collaboration tools
• Collaborate with multiple teams including partner networking and security teams
• Coordinate with geographically dispersed field teams
• Provide oversight of contracted resources that provide run and maintain support of AV systems
• Ensure vendor designs, installations, closeout documentation, and support deliverables comply with enterprise AV standards, security requirements, operational support models, and long-term lifecycle plans
• Develop and maintain technical documentation, support runbooks, operational procedures, standards, maintenance schedules, activity logs, and lifecycle records for enterprise Audio Video systems
• Research, evaluate, and recommend new AV technologies
• Create annual and multi-year refresh plans aligned with capital planning, service reliability, and business priorities
• Perform functional testing, acceptance testing, root-cause analysis, firmware/configuration validation, incident escalation, preventive maintenance, and recurring issue remediation for enterprise AV environments
• Read, interpret, and validate AV drawings, rack elevations, signal-flow diagrams, equipment sheets, cable schedules, room layouts, IP/MAC inventories, firmware baselines, and as-built documentation

Requirements

• Experience with Agile work methodologies
• Proven ability to translate large quantities of complex input into actionable outcomes
• Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements
• Experience with contractual agreements and vendor management
• Demonstrated experience designing, implementing, commissioning, supporting, and troubleshooting enterprise Audio Video and collaboration room technologies, including Microsoft Teams Rooms, Office 365 collaboration tools, Poly/HP Poly Lens, Crestron XiO Cloud, Cisco video conferencing, Pexip Infinity, and related AV platforms
• Strong technical knowledge of AV networking and AVLAN environments, including VLANs, static IP addressing, managed PoE switches, QoS, multicast concepts, network readiness validation, and troubleshooting of IP-based AV devices
• Hands-on experience with networked audio and AV-over-IP technologies, including Dante, Dante Domain Manager, Biamp Tesira DSPs, Shure microphone systems, Crestron NVX, codecs, controllers, displays, amplifiers, and room-control systems

Qualifications

• BS in Computer Science, Computer Applications, Information Technology, or related field
• AVIXA CTS, CTS-D, CTS-I certifications
• Audiovisual Network Professional (ANP)
• Audinate Dante Certification
• Crestron certifications
• Biamp Tesira training/certification
• Microsoft Teams Rooms / Microsoft 365 collaboration training
• CompTIA Network+ or Cisco CCNA

Skills

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds Networks
• Action Oriented
• Exceptional customer service and end-user collaboration experience
• Effective partnership with networking, security, field support, facilities, vendors, and business stakeholders