Lead Infrastructure Administrator

About the role

This role will oversee senior-level network management, endpoint management, server management, cloud services and platforms, disaster recovery, incident management, and various vendor relationships. You will play a critical role in helping to build and orchestrate our technology environment so that it remains secure, scalable, and aligned with the needs of our growing consumer packaged goods organization.

Responsibilities

• Infrastructure Operations
  • Manage the day-to-day operations of the IT infrastructure, cloud services, networking, infrastructure, and other end-user computing environments.
  • Provide hands-on technical leadership, including expert-level system and software design, implementation, configuration, troubleshooting, and operational support as required.
  • Design, architect, manage, and support Microsoft 365, Entra, Intune, endpoint security, identity and access management, backup, disaster recovery, and business continuity.
  • Design, architect, manage, and support both physical and virtual servers and systems.
  • Develop and continually improve incident response, patch management, and production infrastructure upgrades.
  • Help manage IT vendors, service providers, contracts, and service level agreements (SLAs).
  • Develop and continually improve employee onboarding and offboarding, endpoint deployment and management, and fleet-wide software installations and upgrades.
  • Develop and continually improve technology and asset lifecycle management processes.
  • Monitor network, server, and endpoint performance and proactively identify opportunities to improve reliability, security, and operational efficiency.
  • Support ITGC and other regulatory, compliance, and security initiatives.
• Technical Support
  • Act as a Senior escalation point for networking, infrastructure, endpoint, SaaS, and other advanced technical issues.
  • Expert-level administration of lifecycle management (user and hardware onboarding, changes, and offboarding) through HRIS and directory/IAM integrations.
  • Provide guidance, support, and training to your teammates to help drive continuous improvement.
  • Provide expert-level remote support assistance for a variety of network, server, peripheral, cloud, and remote infrastructure systems.
  • Resolve complex infrastructure challenges without unnecessarily impacting production uptime.
• Vendor, Asset & Infrastructure Management
  • Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance.
  • Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission.
  • Maintain disaster recovery and backup readiness; help develop and implement BDRE strategy and systems.
  • Build and support routine patching and endpoint management hygiene across the fleet.
• Provide on-site support for company office locations in El Segundo, North Hollywood, Burbank, and Chatsworth as required.
• Provide remote support for company manufacturing locations in Wisconsin and Nebraska.
• Maintain at least one week per month on-call and respond to occasional after-hours incidents as may be required.
• Position requires driving to site locations and some domestic travel (25-30%).
• Be in possession of a valid California driver's license, with a good driving record and 3 years of driving history.

Requirements

• Required
  • 5-7+ years of progressive IT infrastructure design and administration experience with 2-3+ years in a leadership role.
  • Strong experience implementing and administering either Google Workspace, Microsoft 365, Azure, Entra ID, Intune, or other SaaS tools at scale.
  • Expert-level understanding of advanced networking, cloud technologies, cybersecurity, and enterprise infrastructure.
  • Expert-level understanding of IT security fundamentals: MFA, principles of least-privilege access, RBAC, endpoint hygiene, phishing defense.
  • Expert-level understanding of physical plant network infrastructure, including but not limited to low-voltage networking, out-of-band management, environmental monitoring, and enterprise power management systems.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Proficient with basic technical project management at a mid-size company or larger.
  • Ability to manage multiple technical projects in a fast-paced, growing organization.
  • Excellent communication, customer service, and relationship-building abilities.
• Preferred (Nice To Have)
  • Strong ability to create and maintain IT documentation, SOPs, and self-service knowledge resources for staff.
  • Solid understanding of Change Management processes and procedures.
  • ITIL Foundation experience, certification, and/or other demonstrated ITSM process discipline.
  • Proficient in the setup and administration of MDM, RMM, MDR, and other related tools.
  • Basic familiarity with best practices for hardware and software security, PCI compliance, CCPA, GDPR, and sensitive data laws.
  • Expert-level understanding of virtualization software including VMware, Hyper-V, HP Morpheus, or others.
  • Experience providing “white glove” or executive-level IT support.

Qualifications

• Required Education: AA Degree or AS Degree or Equivalent.
• Required Experience: 5-7+ years of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations, or a related field, with 2–3+ years in a senior or technical leadership capacity with direct project and deadline-driven responsibilities.
• Preferred Education: Bachelor's Degree.
• Preferred Experience: 7+ years of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations, or a related field, with 3+ years in a technical leadership capacity with direct project and deadline-driven responsibilities.
• Preferred Licensure/Certification: CompTIA Network+, CCNA or CCDE, MCSE: Core Infrastructure, VMware or Microsoft certs.

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus.
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses.

Pay

The base salary range is $126,000-$158,000, plus bonus potential. The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state.