Lead Inbound Business Development Representative

Primary Duties & Responsibilities

• Conduct outbound outreach through phone and email
• Qualify prospects based on Fullbay's criteria and schedule demos with Account Executives
• Own lead follow-up and lead management once assigned
• Manage inbound channels including the inbound phone line, Facebook leads, and demo request submissions
• Use automation tools and cadences to follow structured outreach workflows
• Maintain a minimum of 50 unique dials with prospects (reduced from the standard BDR target to account for team lead responsibilities)
• Meet or exceed monthly targets for completed qualified demos
• Respond to assigned leads within defined SLA windows to maximize conversion potential
• Track personal performance metrics and ensure CRM data is accurate and up to date

Team Lead (Peer Leadership - No Direct Reports)

• Serve as a player-coach and go-to resource for the inbound BDR team
• Support onboarding and ramp of new BDRs through shadowing, call reviews, and best-practice sharing
• Provide peer coaching and real-time feedback (not formal performance reviews)
• Monitor team-level lead SLA and rules-of-engagement adherence; surface gaps and trends to the Director of Business Development
• Co-lead floor syncs, daily huddles, and team training alongside the methodology coach
• Act as a first point of contact for lead-routing questions, escalations, and tactical roadblocks
• Partner with the Director and RevOps on team reporting, dashboards, and pipeline consistency
• Help refine and document rules of engagement, cadences, and outreach playbooks
• Model best practices and consistently hit personal targets to set the bar for the team
• Collaborate closely with Inbound Account Executives to ensure strong handoffs, demo alignment, and pipeline consistency