Lead Implementation Configuration Specialist (Team Lead, Employer Analyst)

Opportunity Happens Here

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together.

About the role

As a Team Lead, Employer Analyst, you’ll play a pivotal role in delivering exceptional employer onboarding and implementation experiences while helping to shape the success of both our clients and teammates.

Responsibilities

• Regularly lead and inspire a team of Employer Implementation Analysts by serving as a trusted player/coach, sharing expertise, championing best practices, and helping colleagues thrive in a fast-paced environment.
• Shape successful employer implementations by guiding complex onboarding, renewals, plan changes, funding, eligibility, and configuration activities that create seamless client experiences.
• Partner across Operations, Employer Services, Product, Technology, and leadership teams to solve challenges, remove obstacles, and drive impactful outcomes for employers and participants alike.
• Serve as a subject matter expert for complex operational, configuration, data, and file exchange issues, leading root-cause analysis and delivering lasting solutions that improve quality and efficiency.
• Drive continuous improvement by identifying trends, uncovering process enhancements, and implementing scalable solutions that elevate the employer experience and strengthen team performance.
• Create knowledge-sharing resources, mentor peers, and foster a culture of accountability, collaboration, and operational excellence.

Essential Skills

• Strong leadership, coaching, problem-solving, decision-making, collaboration, adaptability, organization, and execution skills with the ability to manage multiple priorities, guide peers, interpret business requirements, and drive high-quality outcomes in a dynamic environment.
• Experience: 3+ years of experience in employer implementations, benefits administration, operations, client service, configuration, or a related healthcare or financial services environment. Experience supporting employer groups, benefit plans, eligibility, enrollment, funding, renewals, plan changes, operational workflows, and complex issue resolution in cross-functional environments.
• Education: Relevant professional experience combined with proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint, and related collaboration or project-tracking tools.

Location

25% Hybrid in Maitland, FL or Milwaukee, WI

Benefits

• Flexible work environment
• Competitive salaries
• Paid vacation and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

Company Culture

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Equal Opportunity

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

AI Technology During Interviews

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.