Lead HVAC Technician

Responsibilities

• Complex troubleshooting: Diagnose electrical, mechanical, airflow, and control issues.
• Service rooftop units, package units, split systems, heat pumps, and furnaces as needed.
• Component Repairs: Replace compressors, reversing valves, control boards, VFDs, etc. as needed.
• Customer Advisory: Explain system issues clearly to customers, presenting ethical options and building trust.
• Field Leadership: Mentor, guide, and train junior technicians and apprentices on best field practices.
• Quality Assurance: Ensure all field repairs and installations meet code requirements, safety regulations, and overall safety high quality standards.
• Documentation: Use mobile devices to log accurate service records, job nots, and invoicing in Service Titan software.
• Visit frustrated or high-stakes clients to resolve persistent, ongoing system issues, and enforce company trust.
• Provide precise labor and material estimates for repairs, upgrades, and installations.
• Maintain a highly organized, fully stocked service truck with adequate inventory to efficiently meet customer needs.
• Conduct field ride-along with junior technicians or new hires to improve diagnostic accuracy and customer service abilities.
• Measure and log critical data (static pressure, temperature splits, amp draws, etc.) directly into job notes and customer profiles.
• Communicate with management, dispatchers, and other team members as necessary to ensure consistent and productive workflow.
• Participate in on-call rotation and respond to emergencies and after-hours situations promptly and professionally.
• Ensuring compliance with professional standards and with the Occupational Health and Safety Act.

Qualifications

• High school diploma, GED, or suitable equivalent.
• 5+ year experience as an HVAC technician, and willingness to continue education in HVAC field.
• Valid EPA certification required. NATE certification is a major plus.
• Valid driver’s license with a clean, insurable driving history.
• Leadership mindset with a passion for passing down knowledge to junior technicians and apprentices.
• Exceptional communication skills and a deep respect for customers and their property.
• Excellent written, verbal, and interpersonal skills.
• Ability to work after hours, over weekends and on public holidays with short or no notice.
• Ability to work in confined spaces.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

Monday to Friday
On call
Weekend availability

Education

High school or equivalent (Preferred)

Experience

AC/Heating: 5+ years

License/Certification

Driver's License (Required)