Lead HVAC Technician

Key Responsibilities

• Diagnose, repair, maintain, and install residential and light commercial HVAC systems throughout Southwest Houston and the surrounding areas.
• Serve as the team's lead technician, providing advanced troubleshooting, technical expertise, and support on complex service calls.
• Mentor and coach technicians in the field, helping develop technical skills and ensuring quality workmanship.
• Lead by example by maintaining high standards for safety, professionalism, customer service, and compliance with company and industry standards.
• Partner with the Operations team to prioritize service calls, resolve field issues, and maximize efficiency.
• Communicate professionally with customers, explain repair recommendations, and build long-term customer relationships.
• Perform quality inspections to ensure repairs are completed correctly while reducing callbacks and improving overall service quality.
• Maintain accurate service documentation, manage truck inventory, and keep company equipment clean and organized.

Qualifications

• 5+ years of residential HVAC service and repair experience; light commercial experience is a plus.
• HVAC certification and EPA Section 608 Certification required.
• Strong diagnostic and troubleshooting skills with the ability to independently resolve complex HVAC issues.
• Previous experience mentoring, training, or leading other technicians is preferred.
• Solid understanding of HVAC systems, refrigeration cycles, electrical troubleshooting, airflow, controls, and combustion systems.
• Valid Texas driver's license with a clean driving record.
• Able to read wiring diagrams, technical manuals, and manufacturer specifications.
• Excellent customer service and communication skills with the ability to explain technical information to customers.
• Strong organizational skills with experience using mobile service software, digital work orders, and tablets or smartphones.
• Able to lift up to 50 pounds, climb ladders, and work outdoors in varying weather conditions.