Lead HVAC Service Technician
Landry Mechanical Inc Plumbing HVAC & Electric · Millbury, MA · 1 mo ago
On-siteEducation$40–$48/hrFull-time
Job Summary
We are seeking a Residential Lead HVAC Service Technician to join our team. Landry Mechanical is a fast-growing home services company known for its commitment to both customer service and employee well-being.
About the Role
As a Lead HVAC Service Technician, you will be responsible for performing general HVAC in-home service calls, establishing customer rapport, diagnosing and repairing heating and cooling systems, and educating customers on maintenance and replacement options. You will also be expected to train and mentor apprentices and maintain a clean, organized job site.
Responsibilities
- Complete all general HVAC in-home service calls
- Establish customer rapport to sell the right products and services
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunction
- Diagnose and repair heating and cooling systems
- Lead customers to informed and confident buying decisions
- Educate and assist customers in choosing the best finance options and maintenance plans
- Explain replacement opportunities for aging, inefficient or underperforming systems
- Show professionalism and knowledge to win new referrals and repeat business
- Work alongside customer service and dispatch to ensure overall success of the business
- Maintain a clean, organized job site and well inventoried truck
- Participate actively in all training exercises, morning meetings, trade shows and retreats
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets
Requirements
- An EPA Universal Certification
- Lived within 40 miles of Millbury, MA
- Minimum 3 years of residential HVAC Service Technician experience
- Knowledge of local HVAC codes and ability to apply them on the job
- Ability to draw simple diagrams, read blueprints and other diagrams
- Continued education and training to obtain NATE certification
- Experience using a CRM System, ServiceTitan is a plus!
- Strong verbal and written communication skills
- Highly organized with exceptional follow-through abilities
- High integrity with advanced social skills and ability to make solid connections
- Strong desire to be a better technician tomorrow than you are today
- Clean, safe driving record
- Able to successfully pass preemployment checks
Benefits
- Competitive pay – $40 to $48/hr. (Based on skills & experience), plus performance pay!
- Medical Insurance – We pay a portion for you and your family's insurance premiums for health, dental, vision
- Work life balance – We offer PTO and a floating PTO day per year
- 401k Plan with a 4% match
- A company truck and gas card!
- New technology, including iPhone, iPad & access to integrated ServiceTitan software
- Paid training – Nexstar, leadership, and technical training in-house & travel
- Team Building events (Baseball games, Bowling, breakfasts, etc.)
- We are consistently growing and so are the opportunities for advancement
- Take pride in working for a company that makes a difference in the community and always does right by the customer