Lead, HR Operations

Responsibilities

• Supports HR Operations Manager by leading the day-to-day operations for the team of HR Specialists.
• Operational oversight and decision-making: Owning daily workflow distribution, independently prioritizing and reallocating work, resolving complex cases, and ensuring service-level targets are met without direct oversight.
• Guides and provides new hire and continued development training to the team.
• Manages unresolved inquiries by partnering with COEs to find solutions, responses, and apply to further improve existing processes and practice.
• Utilizes high judgment to escalate to Manager based on complexity of situations.
• Continuous improvement and metrics ownership: Monitoring KPIs, identifying trends, recommending process improvements, and ensuring adherence to quality standards.
• Coaches and mentors peers. Shares knowledge and experience to develop self-service.
• Serves as a subject matter expert and resource for HR policies and practices, state and federal laws, and company HR standard operating procedures.
• Maintains an up-to-date knowledge on the administration of Lennar policies and procedures, benefits, payroll, and vendor relationship support.
• Responds to Associate and people manager inquiries via live chats, emails, and other communication formats regarding HR questions, issues, problems, and status changes within defined Service-Level Agreements (SLAs) and quality measures.
• Provides sound judgment and/or resolution on Associate issues by utilizing resources i.e. policy, process, and relevant employment law.
• Serves as an HR advocate/Virtual HR Generalist; provides Associates with a form to express concerns and react in a professional and empathetic manner.
• Models service delivery that fosters a Tickled, Delighted, and Happy (TDH) experience outcome.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in HR or related discipline preferred.
• Minimum 2-3 years supervisory experience, including leading and developing teams, preferably in a shared services or call center environment.
• Minimum of 3-5 years’ experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment.
• Experience with HRMS software preferred; ServiceNow and Workday experience a plus.
• Intermediate knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations.
• Proven experience providing an excellent level of customer service.
• Ability to influence and act based on fast-paced and perpetually changing environment.
• Ability to communicate and partner with Associates across all levels of the organization.
• Ability to maintain confidentiality.
• Ability to utilize existing resources and locate new resources to assist in resolving complex situations.
• Ability to lead oneself and others, enable change, improve processes to deliver results that contribute to the Lennar business strategy.

Qualifications

• This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Skills

• Intermediate knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations.
• Proven experience providing an excellent level of customer service.
• Ability to influence and act based on fast-paced and perpetually changing environment.
• Ability to communicate and partner with Associates across all levels of the organization.
• Ability to maintain confidentiality.
• Ability to utilize existing resources and locate new resources to assist in resolving complex situations.
• Ability to lead oneself and others, enable change, improve processes to deliver results that contribute to the Lennar business strategy.

Benefits

• Comprehensive health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
• Paid Parental Leave.
• Associate Assistance Plan.
• Education Assistance Program.
• Up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually.
• Generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program.
• Significant Home Purchase Discounts.
• Unique opportunities such as the Everyone’s Included Day.

Pay

Commensurate with experience.

Schedule

N/A