Lead Host/Hostess

Our Role

- Greet each guest with warmth, sincerity, and attentiveness - Manage the arrival, seating, and farewell of guests in a polished and gracious manner - Recognize return guests and personalize interactions accordingly - Handle guest concerns with professionalism and follow through to resolution - Maintain the reservation book (Tock) with accuracy and foresight - Proactively manage walk-ins and waitlists with thoughtful pacing and table allocation - Coordinate with the culinary and service teams to ensure smooth pacing and flow of service - Communicate special occasions, allergies, and preferences to the service team - Train, coach, and supervise all host stand team members - Lead daily pre-shift briefings focused on cover counts, VIPs, and table strategy - Collaborate with restaurant leadership on floor plans and guest seating strategies - Maintain a pristine host stand area that reflects the elegance of the property - Update guest profiles with relevant notes to enhance future experiences - Communicate with Concierge and Guest Services teams regarding in-house guests - Track large party inquiries and special requests to support private dining operations

Benefits

- Competitive compensation package - Medical, dental, vision, short and long-term disability, company-provided life insurance - Generous paid time off accruals - 9 paid holidays annually - Weekly pay - 401k and company match - Education reimbursement - Best-in-class Employee Assistance Program - Free weekly outdoor activities and wellness classes - 30% internal discounts - Fresh and free daily meal - Bountiful internal growth opportunities