Lead Host/Hostess

Hourly Wage ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $20.00 per hour - $25.75 per hour . Work Hours The work hours for this position may include afternoons, evenings, weekends, and/or holidays. Key Purpose The Lead Host/Hostess serves as the first point of contact for guests, creating a welcoming and positive experience that reflects the Guckenheimer brand. They manage guest flow and ensure proper check-in procedures by verifying reservations and appropriately directing guests. Success Criteria Be able to anticipate customer needs, deliver on those needs, and exceed expectationsIdentify service deficiencies and communicate effectively with managers before they become long-term issuesDemonstrate customer hospitality and service standards by providing excellent one-on-one customer serviceBe reliable, responsible, dependable, and fulfill obligations Key Areas of Collaboration and Influence Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISSDevelop and maintain good relations with cooks, servers, porters, and managersGreet, smile, make eye contact, and make customers feel welcomeMust be able to work cooperatively with all co-workers, treating them with courtesy and respect alwaysCoordinate with host staff to distribute wristbands and seating assignments Ideal Candidate Experience Must be proficient in operating computers and technology.Minimum 2 years of customer service experience in fine dining and executive-level serviceAbility to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinksKnowledge of food principles and processes for providing customer serviceKnowledge and skill in standard fine dining service techniquesStrong communication and interpersonal skillsMust act professionally to set an example for all others at all timesMust be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as neededMust have a strong attention to detail Key Accountabilities Utilize computer systems to check in guests accurately and efficientlyWarmly greet and welcome guests upon arrivalManage guest lists, reservations, and seating arrangements for events or store activationsProvide information about U.S. Polo Assn. products, promotions, and brand history when appropriateCoordinate with team members to ensure timely service and a seamless guest experienceMaintain a clean and organized reception or event areaHandle guest inquiries and resolve minor issues promptly and professionallyAssist with event setup and breakdown as neededRespond to customer concerns professionally and urgently per company policyMust follow all safety rules and be actively aware and observant in the prevention of accidentsCommitment to the service values and ethics per the company’s standardAssist internal and external guests, place requests, and answer inquiries in a friendly mannerPerform end-of-shift closeout tasksMust follow other duties as assigned Physical Demands & Work Environment Work up to 8 hours a day on your feet, excluding breaksMust be able to lift a minimum of 25lbsCome to work properly dressed according to the dress codeEmployees must be able to work under pressure and time deadlines during peak periods HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.