Lead Host/Hostess

About the role

Lead Hosts greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. This role offers a potential career path to Food Server, Guest Service Agent, Restaurant Supervisor, or Front Office Supervisor.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, escort to dining table, and present menu.
• Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.
• Maintain proper set-up of the dining room.
• Assist as needed or requested with service.
• Receive records and make necessary arrangements for reservations and special functions in the restaurant.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent.
• Previous customer service experience preferred.

Work Environment and Context

• Work schedule varies and includes working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It