Lead Host

Key Responsibilities

• Maintaining a strong and consistent presence at the host stand during peak service
• Managing guest flow and pacing
• Communicating accurate wait times
• Balancing server sections fairly and effectively
• Managing reservations and guest expectations
• Helping ensure smooth transitions throughout service

Prior to Service

• Bringing key information to the service team, including:
• Special occasion tables
• Large parties
• Reservation timing surges
• VIPs and regular guests

Miscellaneous

• Assist with monthly merchandise inventory counts
• Help maintain organization of merchandise storage and displays
• Identify low stock levels
• Work toward building a streamlined and repeatable inventory process

Qualifications

• Flexible availability required, including days, nights, weekends, and holidays
• Knowledge of food, beverage, and hospitality service standards
• Knowledge of POS systems and basic computer skills
• Craft beer knowledge a plus; interest in learning encouraged
• Cicerone Level 1 certification encouraged, but not required
• Positive, hospitality-driven attitude with a professional appearance and demeanor
• Team-oriented and willing to support fellow staff members
• Strong problem-solving, communication, and interpersonal skills
• Reliable, observant, organized, and punctual
• Able to remain calm and efficient during busy, high-pressure service periods
• Enthusiasm for hospitality and for the Alternate Ending experience

Physical Requirements

• Must be able to stand and/or walk for up to 8 hours
• Must be able to bend, push, pull, and lift up to 25–50 lbs
• Frequently stands, walks, talks, hears, and uses hands and arms
• Sometimes sits, climbs, balances, stoops, kneels, crouches, or crawls
• Occasionally works in outdoor weather conditions
• Noise level is moderate