Lead Health Technician (Audiology)

About the role

This position is in the Audiology Service at Packard Road VA Clinic in Ann Arbor - Ml. The duties and responsibilities are carried out in all clinical and other patient care areas involved with the Audiology Service. The Lead Health Technician supports the function of the clinical programs in Audiology.

Responsibilities

• Assist the supervisory audiologist and/or staff audiologists with technician oversight duties including making daily assignments, monitoring workflow, providing input on performance, resolving daily workplace issues, and maintaining efficient flow of patient care.
• Provide training to staff, students, and/or trainees and provide input into special advancements, promotions, and disciplinary actions for Health Technicians (Audiology).
• Perform direct patient care duties such as greeting and escorting patients, triaging patients, setting up for procedures, patient instruction and counseling, conducting hearing screenings, performing otoscopy, managing earwax, taking earmold impressions, troubleshooting and repairing hearing aids, providing hearing aid information, performing listening checks, conducting electroacoustic analysis, programming hearing aids, activating remote controls, documenting interactions, and managing administrative tasks.

Requirements

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education: Six months of experience comparable to the next lower level which demonstrates the knowledge - skills and abilities related to the duties of the position to be filled.
• Equivalent combinations of experience and education are qualifying.

Qualifications

• Experience: Completion of one year of progressive experience and/or experience equivalent to the next lower grade level GS-7 directly related to the position being filled.
• Demonstrated Knowledge - Skills and Abilities (KSAs): In addition to the experience above - the candidate must demonstrate the following KSAs: (a) Knowledge of organization theory and leadership theory (b) Ability to apply principles of leadership during interactions with staff (c) Ability to identify problems in clinic operations - consider possible solutions and implement actions approved by supervisor (d) Skill in communicating programmatic decisions to staff.

Skills

The Lead Health Technician (Audiology) will perform the following duties approximately 30% of the time: Assist the supervisory audiologist and/or staff audiologists with technician oversight duties including making daily assignments, monitoring workflow, providing input on performance, resolving daily workplace issues, and maintaining efficient flow of patient care.

Benefits

None specified.

Pay

Not specified.

Schedule

Monday-Friday - 7:30am-4:00pm.