Lead Health Information Specialist

About the role

As a Lead Health Information Specialist (LHIS), you will play a critical role in supporting daily operations and ensuring the accuracy, compliance, and timely delivery of medical information. This role combines hands-on Release of Information (ROI) work with leadership support, training, and team coordination.

Responsibilities

• Providing call support and assisting with ROI-related inquiries
• Processing medical record requests accurately and confidentially in compliance with HIPAA
• Assisting the Supervisor with inventory management, including Healthsource queue oversight and prioritization of urgent requests
• Serving as a subject-matter resource for team members on ROI workflows, EMR navigation, SOPs, and best practices
• Supporting client and internal escalations with timely follow-up and clear communication
• Assisting with training and onboarding of new hires, including mentoring and coaching
• Facilitating team training sessions and ongoing education to reinforce compliance and quality standards
• Performing data entry, faxing, scanning, and other administrative duties as needed
• Maintaining professionalism and effective communication with patients, providers, and clinical staff
• Supporting overall team productivity and quality goals

Requirements

• High school diploma or equivalent (must be from an Accredited Institute recognized by the State Dept. of Education)
• Willingness and ability to travel locally on a weekly basis as needed
• Proficiency with computers, email systems, and standard office equipment
• Strong understanding of HIPAA and patient confidentiality requirements
• Ability to handle sensitive information with discretion and professionalism
• Ability to stay organized while working quickly; strong attention to detail is also required
• Passing annual Introductory HIPAA examination (testing to be given annually in accordance with employee review)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• Post-offer health screenings and proof and/or completion of vaccinations (e.g., flu shot, Tdap, COVID-19) may be required; exemptions reviewed on a case-by-case basis

Qualifications

• Prior experience in healthcare, medical records, HIM, or Release of Information (ROI) required
• Supervisory or lead experience strongly preferred
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Pay

The estimated base pay range per hour for this role is: $17—$21 USD

Schedule

• Monday–Friday
• 8:30 AM – 5:00 PM EST

Work Model

On-Site with Travel (Local travel required)