Lead (Head) Teller - Hamilton Branch

Position Summary

With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handling of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters. Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.

About the Role

Company Summary
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Responsibilities

• Guide and advise tellers in the efficient and accurate handling of member needs.
• Solve problems, resolve teller issues and help with complex work-related matters.
• Perform teller duties including ATM settlement process.
• Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments.
• Coach and train employees on the teller line to optimum performance.
• Manage branch in absence of Branch management.

Requirements

• 36 Months Teller Experience Required
• 36 Months Sales/Customer Service Experience Required
• Proficient in ATM, TCD and Branch Settlements
• Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.

Qualifications

• High School Diploma Required
• General Education Degree (GED) in lieu of High School Diploma Required
• Associates Degree Preferred

Skills

• Strong member service skills
• Proficiency in teller transactions
• Problem resolution skills
• Training and coaching abilities

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Company-Paid Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Parking Discounts
• Long-Term Care Insurance
• Time Off

Pay

Salary Range per hour, depending on experience and qualifications
Lead Teller: $21.40 - $31.04

Schedule

Long-Term Care Insurance

Physical Demands

• Regularly sit
• Use hands and fingers to handle objects, tools, keyboards or controls
• Talk and hear
• Occasionally stand, walk, reach with hands and arms and stoop or kneel
• Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects
• Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time