Lead (Head) Teller

Position Summary

With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handling of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters. Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.

About the Role

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Responsibilities

• Guide and advise tellers in the efficient and accurate handling of member needs.
• Solve problems, resolve teller issues and help with complex work-related matters.
• Perform teller duties including ATM settlement process.
• Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments.
• Coach and train employees on the teller line to optimum performance.
• Manage branch in absence of Branch management.

Requirements

• 36 Months Teller Experience Required
• 36 Months Sales/Customer Service Experience Required
• Proficient in ATM, TCD and Branch Settlements
• Proficient in problem resolution; teller differences, member inquiries and departmental inquiries

Qualifications

• High School Diploma Required
• General Education Degree (GED) in lieu of High School Diploma Required
• Associates Degree Preferred

Skills

Functional knowledge of the platform side. Strong member service skills. Proficient in all teller transactions using a computer. Proficient in ATM, TCD and Branch Settlements. Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Company-Paid Insurance (short-term disability, long-term disability, life insurance)
• Tuition Assistance
• Employee Assistance Program (EAP)
• Parking Discounts
• Long-Term Care Insurance
• Time Off (annual, sick leave, sick and safe leave)

Pay

Lead Teller: $20.29 - $24.85 per hour

Schedule

Hours required on Saturdays.