Lead Guest Services Attendant

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains!

Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Responsibilities

• Provide exceptional service to homeowner associations, homeowners, guests, and team members.
• Train and coach, the Lodging Operations Day Operations Team.
• Aid in leading stand-up meetings to ensure that the team is prepared for daily workload demands.
• Provide oversight and direction on work prioritization for the Day Operations Team.
• Aid in managing the Lodging Operations Fleet of Vehicles, including usage and accountability.
• Safely operate company vehicles in accordance with company policies.
• Complete basic maintenance and troubleshooting.
• Handle guest and owner requests, including lockouts, deliveries, service orders, and porterage.
• Maintain a professional appearance and demeanor at all times.
• Demonstrate a strong working knowledge of Front Desk and Contact Center operations.
• Other duties as assigned.

Requirements

• High School education or equivalent.
• Proficiency working with computer and phone applications and systems.
• Basic reading, spelling, and math skills.
• Ability to converse clearly and comfortably with many different types of people in English.
• Ability to work with guests using good social manners, diplomacy, and tact.
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR.
• Ability to work well under pressure.
• Previous hotel/hospitality experience (preferred).