Lead Golf Cart Attendant

Responsibilities

• Greet every guest enthusiastically and professionally, creating a welcoming first impression.
• Assign and delegate daily responsibilities to the Player Services Team (bag drop, bag room, practice range, cart staging) to position the team for operational success.
• Maintain daily service standards for the Player Services Team, providing guidance and accountability as needed.
• Take initiative and leadership in daily tasks to ensure guests have an exceptional and memorable golf experience.
• Serve as a communication liaison between the Golf Staff and the Player Services Team, ensuring information is accurately relayed and executed.
• Oversee all operations at the Bag Drop Podium, ensuring smooth guest flow, proper club handling, and consistent service delivery.
• Perform a variety of operational duties within the bag room, including meticulous club cleaning, proper tagging, and safely transferring guest clubs to designated locations throughout the facility.
• Clean, stage, and prepare golf carts to ensure they are fully stocked, presentable, and ready for guest use at all times.
• Afford active participation in daily stand-up communication meetings to stay informed of course activity, tournament schedules, special guest requests, and operational priorities.
• Proactively and effectively address guest opportunities and service needs, resolving concerns promptly while always ensuring a positive guest experience.
• Maintain a consistent and professional personal appearance and workspace presentation in accordance with Omni Hotels’ grooming and operational standards.
• Safeguard all resort and guest assets, with special attention to the security and proper handling of guest golf clubs, rental equipment, and facility property.
• Provide ongoing detailing, cleanliness, and maintenance of golf course equipment and facilities, including golf carts, workstations, practice range areas, and trash receptacles.
• Ensure Clubhouse front drive, entrance, and surrounding areas remain clean, orderly, and guest-ready throughout the day.
• Represent the Resort in a professional, courteous, and service-oriented manner in all interactions with guests and team members.
• Complete and maintain the daily updates sheet, accurately documenting daily activities, issues, and operational notes.
• Manage and oversee the weekly tip distribution process for the Player Services Team with accuracy, fairness, and discretion.

Qualifications

• Familiar with playing golf and a working knowledge of the game.
• Must be able to work in all weather conditions.
• Must be available to work days, evenings, weekends, and holidays.
• Must be able to lift 60 pounds and stand for long periods of time.
• Must be able to safely operate golf carts.
• Must be able to work independently and as part of a team.

Pay

Omni Hotels & Resorts does not specify the pay for this position.

Schedule

Omni Hotels & Resorts does not specify the schedule for this position.