Lead Generation Specialist

As one of the largest for‑profit thrift operators in the United States, Canada and Australia, FUNDRIVE’s mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations, redirecting billions of pounds of used items away from landfills and providing valuable funding for community‑based programs.

Compensation

$11.50‑$16.10 per hour

Location

El Paso, Texas (Work from Home)

What You Can Expect

The opportunity to celebrate uniqueness in a purpose‑driven company whose business model benefits both the planet and local communities. With aggressive store expansion plans, we invest in the career path interests of our people and recognize the importance of continued growth and development.

What You Get

Comprehensive onboarding and training from day one. Our in‑house Savers University develops and delivers robust training to every team member, with about 90 % created internally and supplemented by renowned providers.

Benefits

• Bundled health plans such as medical, Rx, dental and vision
• Company‑paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on‑demand care options
• A 401(k) plan with generous company matching contributions
• Paid time off for leisure or other hobbies
• A range of mental health services to assist with daily life

Summary

Supports Savers’ mission and vision by providing exceptional service lead generation through outbound call inquiries to nonprofits, scheduling appointments, and obtaining fundraising decision‑maker contact information. This role serves as the initial point of contact for potential prospects for the FUNDRIVE organization and reports to FUNDRIVE management.

Responsibilities

• Complete high‑volume outbound calls to nonprofit organizations to secure qualified appointments for the FUNDRIVE team (MAs & ADMs) while creating a positive first impression.
• Clearly document and accurately note all call details, including contact attempts, conversation outcomes, and decision‑maker information.
• Maintain data integrity by updating contact records, flagging duplicates, and ensuring nonprofit profiles contain accurate and current information.
• Communicate barriers and trends to FUNDRIVE leadership, including call list quality issues, contact challenges, or patterns that may impact appointment conversion.
• Demonstrate a solution‑oriented approach, offering recommendations to improve processes, call list quality, and prospect engagement.
• Follow call scripts and talking points while exercising professionalism, empathy, and adaptability.
• Use good judgment to determine when an inquiry can be resolved on initial contact or requires escalation.
• Perform additional duties assigned to support the success and growth of the FUNDRIVE organization.
• Participate in one‑on‑one meetings, training sessions, and ongoing coaching to continuously develop calling skills, product knowledge, and overall performance.

Requirements

• Ability to work independently and as a member of a team in a fast‑paced environment
• Strong customer service skills and professional support for a wide variety of issues
• Ability to follow scripts while adapting to real‑time conversations
• Ability to identify decision‑makers and correctly capture contact details
• Resourcefulness in overcoming barriers (e.g., unreachable contacts, bad phone data)
• Basic technical troubleshooting abilities
• Accurate data entry skills
• Computer navigation skills using the Internet, various browsers, and other applications
• Resilience – ability to remain calm in adverse situations
• Effective collaboration with FUNDRIVE leadership and field teams
• Sharing call trends or issues to improve list quality and conversion
• Receptiveness to coaching and ongoing training
• Goal‑oriented focus on meeting or exceeding metrics
• Reliability and adherence to work‑schedule and attendance policy
• Effective, cooperative, and persuasive communication
• Respectful treatment of all team members
• Prioritization and execution of tasks within a fast‑paced environment
• Exceptional problem‑solving skills
• Active listening to understand nonprofit needs and respond appropriately
• Ability to build rapport quickly with diverse nonprofit audiences
• High‑level organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work within Savers culture
• Detail‑oriented

Minimum Required Education, Training and Experience

• High school diploma or equivalent
• Prior work in customer service in a call‑center environment preferred, but not required
• Background check required

Physical Requirements

• Must be able to sit, stand and walk for extended periods of time
• Ability to communicate and understand the spoken word
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through verbal communication and make discriminations sound
• Ability to receive detailed information visually through written communication (both physical and electronic)

Tools and Equipment

• Laptop or desktop computer, phone, headset, webcam