Lead General Adjuster

Essential Duties & Responsibilities

• Review new claims assignment to determine the nature and severity of the claim and intended action required.
• Manage and execute all claim functions such as maintaining proper claims documentation within claims management system, reserving, claim payments, expense factors, and file notes.
• Make prompt, meaningful contact with insureds or claimants.
• Maintain proper communication channels with internal and external customers as defined by claims best practices.
• Conduct a timely and thorough investigation to identify risks/exposures which may include conducting interviews, procuring recorded statements, relevant documents and identify others possessing facts or involvement with the claim – to determine extent and severity of potential loss.
• Evaluate, manage and/or recommend claim file reserves.
• Review and interpret policy to determine coverage.
• Determine and communicate liability decision with all relevant parties.
• Inform underwriting if increased hazards or unusual circumstances concerning a risk/policy exposure.
• Disposition of claims through effectively negotiating and settling and/or denial.
• Actively identify subrogation potential and posture claim for successful subrogation.
• Recognize and promptly address litigation potential, work cohesively with defense counsel, and attend mediation and settlement conferences as needed.
• Participate in continuing educational programs to develop and maintain knowledge of products, procedures, and industry trends.
• Be willing to act as a CAT coordinator in assigned territory or elsewhere as directed by management.
• Be willing to help with supervisor workload or assist when supervisor is absent.
• Aid in field training for new adjusters.
• Give advice and assistance to new and current adjusters in areas where they may need more advanced help or training.
• This may involve work outside of assigned territory.
• Prepare claim files for arbitration by completing appropriate forms and specifying contentions.
• Submit appropriate files to conciliation/small claims court.
• Maintain control of files that go into suit and direct litigation management of those files if directed by regional claims manager or supervisor.
• Attend mediation proceedings at the request of file supervisor.
• This may involve attending mediations and settlement conferences outside of normally assigned territory.
• Responsible for the oversight of UFG’s Catastrophe Plan and an annual review and update as needed.
• Daily CAT duties include monitoring catography reports for CAT activity.
• CAT coordinator for designated catastrophe in compliance with UFG’s Catastrophe Plan.

Education Job Specifications

• High school diploma
• 2 or 4 year degree preferred
• AIC, SCLA or Legal Principles, CCLA and PCLA of the AEI series to be completed within 3 years if not already obtained.
• CPCU preferred.
• Meet the appropriate state licensing laws required to handle “multi-line” claims.

Experience

• 10+ years of multi-line claims experience

Company Vehicle and Safety Equipment

• Assigned to persons in this role.

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $103,221 - $136,105 annually, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data. In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retail plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.