Lead Funeral Home Transfer Care Specialist

The Lead Transfer Care Specialist's primary responsibility is to initiate the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service. Overview & Responsibilities Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client filesPartners with transfer care supervisor, transfer care manager, and care center manager to ensure smooth implementation of any new company initiative and proceduresAssists peers and supervisors in ensuring all open tasks are completed promptlyParticipates in weekly updates with supervisor to share and exchange resources and to ensure goals are being metLearns to operate new office technologies as they are developed and implementedManages deliverables, organizes and coordinates workflow, manages multiple tasks, deadlines, and projectsMaintains customer service standards as implemented for appropriate brands Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, laundry, building boxes, and cremation containersCompletes all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment preventionPartners with peers to ensure administrative components are completed accurately and timelySupports coordination of and participates in assigned staff meetingsOversees and ensures fleet is always shown ready and assists with maintaining overall cleanliness, proper fueling, track of mileage, scheduled maintenance, and stocking of suppliesAssists Team Members with tasks as needed, including filling in for hearse drivers as neededMaintains the more astonishing logs, inventory tracking, vehicle mileage, and scheduled maintenance logsOversees staffing to meet business needs, onboarding and training of all new hires, scheduling, coaching, and development, and openly communicate to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectationsGreets and interacts with customers, handling inquiries and directing them according to specific needs, answers phones, fields questions, and uses phone etiquette as outlined by the companyEnsures proper paperwork is completed timely and in accordance with relevant laws and regulationsHolds oneself accountable for utilizing system and technology provided by the companyPreforms initial and subsequent transfers of decedents from the place of death to the care center, and from the care center to the place of memorial and serviceAdheres to all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effectsMaintains a professional appearance, including dressing brand appropriately Requirements & Qualifications Must be 21 years or olderAvailability to work nights, weekends, and on-call shifts with no regular hours as neededStrong communication skills and high levels of compassion and integrityAbility to follow detailed instructions and receive/apply constructive feedback with a positive attitudeProfessional appearance and dressMaintains composure in challenging situations with compassion and kindnessAbility to lift more than 100lbs safelyValid state-issued driver's license with a clear driving record Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled